Business ProfileforAutomotive Product Consultants, LLC

I received a letter in the mail with the ***** West (my dealership) logo on it, offering me an extended warranty on my ***** CR-V. My husband and I bought an 8 year warrant over the phone on 11-29-23 and paid $3600+ for it using a direct bank payment. A week later, we received nothing in the mail confirming our purchase, so we contacted our dealership on 12-7-23 (***** West) and they told us that they had never heard of this company and that this was a scam and to cancel our contract/call our bank. The next day, we received our contract/paperwork from this company in the mail, and it states that we have 30 days from the purchase of the plan to get a 100% refund if we canceled. We canceled this policy on 12-8-23 (we have phone recordings and screenshots of all contact we have made with this company) and was told that our money would be refunded to us in 3 days. 3 days pass, and we do not receive any sort of refund. I called this company again on 12-15-23 and explained to the woman on the phone that we have not received our refund. She tells us that it will be via check and to give it two weeks from the cancelation date to receive it in the mail. 2 weeks pass from the cancelation date and we do not receive anything in the mail. We call again on 12-22-23 and speak with a supervisor. She informs us that it will not take up to a month + shipping time to receive our check. We are flabbergasted at the changing "refund time"s that we were given and we want our check is***d right now and mailed back to us. If we do not receive our check within the next 2 weeks, we will take legal action for breach of contract and will notify various media outlets on how this company is a scam and should be shutdown. Our dealership will also *** if we are not refunded (for false impersonation and other illegal practices) . This company also looks like it uses a "shell" website, with no address listed.