Business ProfileforThe Auto Shop

****** is one of the 3 owners. We took our 2011 Mercedes in there on November 22 for repairs because the car would not start. We corresponded back and forth with ******. He had the car for 51 days. We paid $2020.76 and we are still having the same issues as soon as we got the car home. We had to take it to another dealership. They diagnosed it and repaired it in 1 day.

Here is an email sent to ******:

We recently had our 2011 blue Mercedes C300 serviced at your shop. We brought our car in on Tuesday November 22, 2022. We brought it in because it would not start. ***** explain to you the car been running fine, and all of a sudden it would not start. He stated the car had done this exact thing one year prior. Said "it just will not start" NEVER once did he say the car starts and then dies. No other notification, just won't start. The lady at the front desk was mistaken when she described what ***** told her. You told us at that time it would be the next Tuesday, which would be Nov. 29 before you could get it in for service. We agreed on that. A few weeks went by and you called and told ***** "with it being around the holidays, it might take a little longer to diagnose." You explain your workers would be off around the holidays. ***** responded by saying " that will be okay, we have other cars to drive." Holidays came and went and we hadn't heard from you. I, *****, called to see the progress because it had been more than six weeks. Your response to me was "***** said you had other cars to drive." Now we felt we were being put off. On Thursday January 5, I called you and you said you ordered a part, but they sent the wrong part, and we would have to wait two more days for correct part to come in. You told us our car would be fixed and ready on January 9. It was an additional three days later you text and said our car is ready. We paid you $2020.76 to fix our car. We drove it home 15 miles and pulled in the garage. I turned the car off and tried to restart, and it would not start. The next morning it did the same thing. It would not start. As soon as this happen, we called you. After a few unpleasant words from both sides, we decided to cool off and have a conversation later. You called us the next day and said "we are a local family owned business, and I want to make it right." You offered to pick to pick up the car at our residence and tow it back in at no charge to us. We said we would have to think about it and get back to you. This how we recall the transactions leading up to now. According to you, we needed a new fuel pump. This was a $950 part that did not need to be replaced. We are out the total cost of $2020.76 for parts and labor. In the beginning you had a conversation with ***** and assured him your best technician could diagnose and fix the problem on our Mercedes. We trusted you as a professional full service Auto Mechanic Shop. This did not happen, and as a result we were without a car for 51 days, $950 for a fuel pump that was not needed, and all the labor cost. We are confident that you are an honest and reliable person that can fix problems with cars, otherwise you wouldn't be in business. With you being the owner, I am sure you will agree this was not an ordinary fix. As the owner of this family owned business, you said you want to "make it right" with us, the customer. Our question to you is where do we go from here? We look forward to hearing from you soon. Regards, ***** and ***** ******

From: ****** * **************************
Sent: Friday, February 3, 2023 3:26 PM
To: ***** ****** <************************
Subject: Re: The Auto Shop

Thank you for contacting me.  I am the same person who spoke to you over the phone so I do remember our conversations.  The first thing we need to do, if your willing, is get the vehicle back in here and experience the concern, once that happens we will perform the needed testing and once we find the result of that testing, come up with a plan to get it repaired and get everything straightened out.  Let me know when is a good time to come and get it.  - ******

From: ***** ******
Sent: Tuesday, February 21, 2023 9:51 AM
To: ****** * **************************
Subject: 2011 Blue Mercedes

Good Morning ******,
We are still waiting to hear from you, and hope to resolve this matter as soon as possible.


Regards, 
***** and ***** ******

From: ***** ******
Sent: Thursday, March 2, 2023 6:43 AM
To: ****** R <*************************
Subject: 2011 Blue Mercedes

Good Morning ******,


We first contacted you Feb. 16 regarding the total cost and time you had our car (2011 Blue Mercedes) at your shop.  You stated that you are reviewing this matter and will get back with us.  We've heard nothing.  On Feb. 21 we made contact again, and still haven't heard from you.  


 We proposed a VERY reasonable offer, considering nothing was repaired.  Our total bill was $2020.76, and we want $1500 returned.  Not interested in going back and forth with a different amount.  We would like to resolve this as soon as possible, put this experience behind us, and move forward with no additional hard feelings.  


Thank you,
***** and ***** ******