19 years in business1507 Highway A
Wentzville, MO 63385-5625
- (636) 887-9363
Additional Phone Numbers
- (636) 887-9300
Additional Email Addresses
Additional Website Addresses
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BBB File Opened: 07/01/2004
Business Started: 01/01/1998
Business Started Locally: 01/01/1998
Business Incorporated: 01/01/1998 in MO
Type of EntityCorporation
- Mr. TJ Bross, Senior Manager
- Auto Parts & Supplies - New
- Retail Stores
- Campers - Supplies & Parts
- Recreational Vehicles - Equipment, Parts, Supplies
- Trailers - Equipment & Parts
- Trailer Hitches
- Internet Shopping
Alternate Business Names
- Etrailer Corporation dba Etrailer.com
Methods of Payment
- Visa, MasterCard, Discover, American Express. Any Debit card with a Visa or MasterCard logo.
Refund & Exchange Policy:Within 60 days of receipt of your shipment, you may return any new, unused, and uninstalled item for a full product refund. No questions. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned.
If your shipment arrives and is missing any parts please let us know. Just contact us within 5 days of the receipt of the order and we will have the missing parts shipped to you from the quickest source available. Our customer service associate will discuss the delivery time frame with you.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
You can also cancel unshipped items. Contact our Customer Service team at 800-298-8924 to find out more about how to cancel your order.
Problems or Questions?
If you have any problems with your order, please don't hesitate to Contact Us online or toll free at 800-298-8924.
Please allow 7 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Once completed the return will show as part of your order history which can be viewed here.
Packing and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Returned items need to be in their original packaging. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Gift cards are not refundable and cannot be exchanged for cash.
NOTE: Customers are responsible for any actual outbound shipping charges.
BBB Reason for Ratings
M: 7:00 AM-8:00 PM
T: 7:00 AM-8:00 PM
W: 7:00 AM-8:00 PM
Th: 7:00 AM-8:00 PM
F: 7:00 AM-8:00 PM
S: 9:00 AM-5:00 PM
Su: 12:00 PM-6:00 PM
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BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.