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          Find a Location

          West County Honda has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforWest County Honda

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            5/4/2012
            Years in Business:
            12
            Business Started:
            4/1/2011
            Business Started Locally:
            4/1/2011
            Business Incorporated:
            2/23/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Triad Automotive Group LLC
            • Vincel Stephen Honda
            • American Honda
            Hours of Operation

            Primary

            M:
            9:00 AM - 9:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 9:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 9:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Joe Trujillo, President
            Contact Information

            Principal

            • Mr. Joe Trujillo, President

            Customer Contact

            • Mr. Joe Trujillo, President
            Additional Contact Information

            Fax Numbers

            • (636) 527-3485
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/02/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My name is ***** * *****. I am interested in leasing a Honda Accord. I found an internet advertisement for $239 per month and $3999 due at signing. An Ad is attached with this email. I called the dealership and they set up time to meet. When I visited the dealership they told me that they don't have Accord LX but they have Accord EX. I asked them when they will have an Accord LX. They informed me that they don't know when they will have advertised the Accord LX. So I left thinking that they were sold out. Next day the same advertisement came on the internet. I went back to the dealership 5 times in the last 15 days and their answer is the same they don't know. I believe this dealership is intentionally falls advertising cars they don't have.
            Read More

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            eric r

            09/17/2023

            First the company is not BBB accredited and their website says they have an A plus BBB rating!Buyers beware, the worst dealer ever. My daughter bought the car and the 3 year ***** mile gold extended warranty. The dealership only offered a 30 day warranty. 500 miles later the starter went out, we were told the starter was not covered, so I replaced it. 2 days later the dealer said it was covered but would not reimburse me for anything ( i have them telling me that in texts.) Then within 50 miles the check engine light came on, they said get it here and they would get to it when they get time. (also in text). When asked in text when i could get it in i got no response. At this point our daughter had the car less then 3 weeks.Then they said take it anywhere, so we did. The timing chain came apart and destroyed the motor, the dealer offered us $125. THIS ALL HAPPENED WITHIN THE FIRST 30 DAYS WHICH THEY WARRANTY!!!! The motor is trashed! Yet they were willing to do absolutely nothing except say use your insurance and have it towed. My deductible for each occurrence is $250. The motor is trashed and the *************** said it needs a new long block motor and the dealer still said "we will give you $125" and told me to get the car there. I explained to them the motor is torn apart and I was not gonna pay 2 places to look at the car especially when they ( the dealer) could not guarantee to fix the vehicle for what the warranty company wants to pay. The car is still in the shop. Also we left multiple messages for the salesman and manager with no response. The manager, ******* did finally reach out to us but it was only after we left multiple messages. Oh *** and the general manager was supposed to reach out to me 9/15/23, still waiting to hear from him. PLEASE NO ONE EVER BUY A CAR FROM THIS DEALER. IF YOU DO GOOD LUCK

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