Customer ReviewsforSakelaris Ford Lincoln of Rolla

Firstly, I have been a customer of this dealership since 2018, but no more. I worked my way up to a Bronco and had some concerns about a slight grinding noise during cold morning starts, which was diagnosed as synchronizing gears in the transmission. Took a couple months to get the parts in, which when on backorder is understandable. However, after the parts had arrived, it took months of scheduling and rescheduling to even get the truck on a lift. Once on the lift, transmission is removed and then they don't have the specialty tool to tear into the transmission. Two more months of waiting since the tool itself is on backorder. The tool finally comes in and they are able to work on the transmission, put it back together and lose a clip for the slave cylinder adapter, find it, then lose it again. Now waiting on a new slave cylinder adapter, backordered of course, and right before the manufacturer strike. Once that part is finally in and everything is put together, there's now grinding shifting into first and third, tear it apart again. This time is gear rings, which weren't bad before but somehow went bad in this process, which makes me start to think they're taking it apart and putting it back together wrong. Fix that and now in neutral it acts as though it's in gear and wants to move forward, take it back apart. Finally get the truck back after Thanksgiving, but it's been sitting so long I need an oil change. Take it elsewhere and am told the transfer case is leaking. Get it scheduled, take it in and they find out so much wrong with the transmission. Metal shavings in the fluid, missing bolts, bolts where they shouldn't be, silicone used where a gasket should be, and the main issue was never fixed. New transmission ordered and getting installed, but it's been OVER A YEAR of this issue and didn't have my vehicle for over five months. Only positive was the gentleman at the service counter working to get me information and keep me informed.

Sakelaris **** in Rolla is a joke! I dropped the car off a day ahead of my appointment because I had another appointment at the same time I was due to bring the car in. When I talked to the service department people about what is wrong with the car, they tell me the mechanic that is suppose to look at the car didnt come into work and they didnt know if he would be there for my appointment on Thursday. I questioned them as to who would look at my car. The service supervisor, who is obviously full of insecurity and emptiness told me ******************** would look at my car. Okay, I brought the car in about a fuse keeps blowing out, which causes the speedometer and other gauges from working. I knew instantly that the service supervisor was trying to downgrade me, beings that I am a female. Thursday came and at 1pm I called and asked about my car. The service department hadnt even looked at my car yet. My appointment was 8am and 1pm the car still sat outside. What a joke! Because I called, they finally pulled my car into the garage. I had given the service department a hand written paper explaining what happened and all the details of what I knew about what was going on with my car. Naturally, no one read it so they want me to explain it on the phone. The left hand doesnt know what the right hand is doing. I told them to find the paper I wrote and it would explain things. It was there and when they read it, they understood it, duh! Its Friday now and I still dont know anything about whats going on with my car. I can honestly say, this experience has me disgusted beyond what words can say. What has happened to the once good name of ****? Its sad that Denny ****, which is who use to own this dealership, was a name worthy of praise. Denny took excellent care of my cars. I could totally and completely rely on Denny ****. Denny **** was heaven sent. Its sad that something so good could go to h*** in a hand basket. How will this turn out? God sees all things!