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Find a Location

Modern Auto has 1 locations, listed below.

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    Business ProfileforModern Auto

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 7/5/2000

    Years in Business: 105

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Chevrolet, Cadillac, Buick, GMC dealer.  Pre-owned vehicles. 

    Products & Services

    Service Department services most makes and models.  Body shop for collision and paint repairs

    Business Details

    Location of This Business
    6224 Highway 100, Washington, MO 63090-6465
    BBB File Opened:
    7/5/2000
    Years in Business:
    105
    Business Started:
    1/1/1919
    Business Started Locally:
    1/1/1919
    Business Incorporated:
    3/1/1948
    Accredited Since:
    7/5/2000
    Type of Entity:
    Corporation
    Alternate Business Name
    • Modern Auto Co Inc
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Business Management
    • Mr. James Feltmann, Jr, President
    • Matthew Feltmann, President
    Contact Information

    Principal

    • Mr. James Feltmann, Jr, President

    Customer Contact

    • Matthew Feltmann, President
    Additional Contact Information

    Fax Numbers

    • (636) 239-0664
      Primary Fax
    • (636) 239-5878
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike C

    1 star

    03/26/2024

    In January I purchased a used Jeep Liberty from Modern Auto. It had ******* miles and came with a 3mo/3000mile powertrain warranty. In March, approximately 200 miles after our warranty had expired because of over mileage, I got 3 check engine lights. P0300, P0304, P0456. After reading about the codes I decided to change spark plugs, coils, and wires. I also replaced the gas cap. The codes went away for a few days but came back when the car began to overheat. I was already disappointed after spending $10,000 for a car that potentially needed more than a tune up, now might not be in driving condition. I left a 1 star ****** review online. A few days later I was called by Modern Auto and asked why I blindsided them with a review but never gave them a chance to make it right. The individual I spoke with claimed he never gave 1 star reviews to anyone before and just couldn't understand why. I said I was outside of my warranty and didn't expect I would have got any help. Meanwhile the Jeep was at a local shop for evaluation. Modern Auto asked me to call them when I found out what was wrong with the Jeep, and I agreed I would. The diagnosis for the Jeep is a blown head gasket / possible cracked head. The mechanic I took it to said he would not do the repair and to take it elsewhere. I called Modern Auto about this and *********** said he would speak with his manager and get back with me. Unfortunately I did receive a call from them today and they stated that because I had changed my spark plugs before they could look at it, there is nothing they could do for me. I feel like this might be retaliation for the poor ****** review that I left. But now I am stuck with and an overpriced used car that will likely cost me a few thousand to repair only 2 months after purchase. Apparently my values do not align with their business model. Buyer beware.

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