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          Glendale Chrysler Jeep has 1 locations, listed below.

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            Business ProfileGlendale Chrysler Jeep

            New Car Dealers
            BBB accredited business

            Contact Information

            10070 Manchester Rd

            Saint Louis, MO 63122-1827

            Visit Website
            (314) 965-5100

            Business hours

            9:00 AM - 6:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            Closed

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            Customer Reviews

            4.32/5

            Average of 38 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 6/28/1982

            Years in Business: 58

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            10070 Manchester Rd, Saint Louis, MO 63122-1827
            BBB File Opened:
            6/28/1982
            Years in Business:
            58
            Business Started:
            1/1/1966
            Business Started Locally:
            1/1/1966
            Business Incorporated:
            1/14/1966
            Accredited Since:
            6/28/1982
            Type of Entity:
            Corporation
            Alternate Business Name
            • Glendale Chrysler
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Carlo Merlo, President
            • Ms. Katie Fench, Customer Service Manager
            • Ms. Alicia Cotner, Office Manager
            Contact Information

            Principal

            • Mr. Carlo Merlo, President

            Customer Contact

            • Ms. Katie Fench, Customer Service Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/12/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a 2021 jeep wrangler rubicon in Oct '22. I had the vehicle for only a few days before I noticed there was a dent and taillight damage. They gave me a Jeep Compass as a loaner. A week after I got my vehicle back and upon turning it on, the windshield cracked. Then my check engine light came on and their diagnostic said that I needed a valve replaced. A month later my dashboard gave me every notification possible. They ran diagnostics again and I was notified of recall issues. My screen/dashboard has still been glitching out. They said another valve needed replacing. They said they would have the vehicle until Jan '25.
            Read More
            Read 16 More Complaints

            Customer Reviews

            38 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Randy G

            02/19/2024

            When I arrived for my appointment, the staff was unfriendly. They remained huddled together and refused to welcome me or make any effort to engage. I eventually interjected and was greeted with grunts and moans - no verbal communication. My service had a few additional suggested add-ons that were both expensive and poorly communicated. When I picked up my car, I was greeted with the same rudeness that welcomed me a couple hours earlier. I will look elsewhere for service next time.

            Glendale Chrysler Jeep Response

            04/11/2024

            *****, we are sorry to hear about your experience with our service department. Glendale CJDR strives to make sure that all of our customers feel welcome, and we sincerely apologize that we fell short of that on this particular visit. We appreciate the honest feedback as it allows us to improve our customer experiences. Our team values you as a customer and hope that you will give us another opportunity to work together in the future.
            Read 37 More Customer Reviews

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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