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Find a Location

Frank Leta Automotive Outlet Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFrank Leta Automotive Outlet Inc.

    Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    29 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/27/2011

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto Dealer

    Business Details

    This is a multi-location business.

    Find a Location

    Frank Leta Automotive Outlet Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      12101 Saint Charles Rock Rd, Bridgeton, MO 63044-2602
      BBB File Opened:
      10/19/2011
      Years in Business:
      17
      Business Started:
      7/10/2006
      Business Started Locally:
      7/10/2006
      Business Incorporated:
      7/10/2006
      Accredited Since:
      10/27/2011
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 8:30 PM
      T:
      9:00 AM - 6:00 PM
      W:
      9:00 AM - 8:30 PM
      Th:
      9:00 AM - 6:00 PM
      F:
      9:00 AM - 8:30 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Ms. Julie Harris, Comptroller
      • Ms. Antoinette G. Leta, Secretary
      • Mr. Frank S. Leta, President
      • Jim Olive, General Manager
      • Nicole Baumann, Office Manager
      Contact Information

      Principal

      • Jim Olive, General Manager

      Customer Contact

      • Jim Olive, General Manager
      Additional Contact Information

      Fax Numbers

      • (636) 329-1736
        Primary Fax

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      29 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/22/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I bought a car from this company back in February of 2022. The vehicle that I bought was a 2014 **** focus. My down payment was ***** dollars . I started having problem with my vehicle within a week of having it . So I took it up to them they kept telling me there wasn't anything wrong with the vehicle. I took my vehicle back and forth up there for them to fix the problem. They didn't do anything. The third week of May ***** my transmission went out and I had to have my vehicle towed home. I continued to pay them for the vehicle even though it broke down. It has been sitting at a shop this whole time and now the shop is saying it is going to cost **** dollars to fix. They also gave me a title with no signature which is making it even harder to get it registered.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      DONNA P

      1 star

      06/17/2023

      So, I recently filed a complaint that involves basically a bate and switch situation at the Frank Leta Mitsubishi in Bridgeton, MO. I was lured into the office- (plucked out of my car from the parking lot) letting me know that they have a deal for some car ( starts with a C ) at 2.9% interest, 100.000 mile warrantee. *All said and done , THAT DEAL ended in May........... So, I have been hearing a radio advertisement for this deal still running on the radio now two weeks past the expiration of the deal- NOT EVEN AVAILABLE ANYMORE. I have a 713 credit rating which is an A rating on their chart and was only able to get a 15.9% interest rate. Then they snuck in a 2,500.00 PLUS 500.00 admin fee after I was told it was only 500.00.

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

      BBB Reports On

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