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          Jim Butler Chevrolet has 1 locations, listed below.

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            Business ProfileforJim Butler Chevrolet

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            26 complaints closed in last 3 years

            10 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/4/2014

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Auto Dealer

            Business Details

            BBB File Opened:
            4/1/1980
            Years in Business:
            44
            Business Started:
            1/1/1980
            Business Started Locally:
            1/1/1980
            Business Incorporated:
            6/4/1981
            Accredited Since:
            4/4/2014
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Brad Sowers, General Manager
            Contact Information

            Principal

            • Brad Sowers, General Manager

            Customer Contact

            • Brad Sowers, General Manager
            Additional Contact Information

            Fax Numbers

            • (636) 717-2798
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Our 2021 GMC Acadia was dropped off w/Jim Butler on 6-28-23. We initially did not get a rental from Jim Butler because we were told by *****, a service advisor, that they could not be sure GMC would cover it until the service department had a chance to look at the vehicle. We drove a ****** **** loaner for approximately 2 weeks until we were advised by ***** that the issue was warrantable & GMC had agreed to cover the costs of a rental through them, & therefore the rental would be at no cost to us. We returned ****** ***** loaner & got one from Jim Butler. A month & $2,000 worth of parts later that didn’t need to be replaced (The parts were removed prior to leaving Jim Butler & the old parts put back in. The vehicle runs fine with the original parts & passed all diagnostics at a more reputable dealer.), they find an aftermarket accessory in plain sight that was causing the issues. They then sought to get ****** **** or us to pay for their mistakes. We said NO. But they charged our card for the rental because it had to be on file for incidentals (i.e. gas, minor damage, etc.). In the end, Jim Butler sent an unauthorized charge to our card for $1020. I have uploaded detailed & dated notes from every call, text, & email that will fully outline the situation. I do also have some audio recordings of phone calls as well. The 2nd doc. that was uploaded is a fraudulent & falsified written statement from a ***** ****** (Service Director) that was sent to our credit card company. ***** was never directly involved w/any of the conversations between us & ***** (Service Advisor) or the rental agent. Never were we informed that there was even the remote possibility that we would be responsible for any rental fees. Nor did we advise Jim Butler that ****** **** agreed to pay for any rental fees. No daily charge amount was written on the agreement when it was signed. Only after the cause of the issue was determined 20 days after the fact were these details written in.
            Read More

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Krista R

            05/24/2023

            When I purchased my vehicle I also purchased all of the extended warranties that come with it. The first year and a half I fought with them everytime I went in there about my oil changes. I had free oil changes and they kept telling me the sales rep should not of sold me that because it's not covered. So they gave me coupons to make me happy. I finally called the warranty company and they confirmed I was covered and that *** butler had never put in a claim for any oil changes to date. So when I told *** butler exactly how to do it all of a sudden they found my warranty and haven't had an issue with oil changes since. A few months ago I brought my car in to have the oil change and the power steering checked and also my front tire kept going low but would be very go flat. They said they fixed the power steering and the tire. Paid my hundred dollar deductible and went on my way. 2 days later my back tire was doing the same thing the front tire was doing before. Losing air but never going flat. It would stop at like 14 and just stay there. Then a few weeks later my power steering starting acting up again. 2 weeks ago I brought it back in for another oil change, emissions, power steering and the tire. They kept my car for almost 2 weeks. The power steering needed all new things so had to pay another 100 for that when you said you fixed it a few months ago. Then they charged me for 2 new tires cuz they found a nail in the inner rim of the tire and it was unfixable. Charged me full price for that and refuse to call me back. My tires are suppose to be free. Had to call the *************** myself and file the claim. They told me they would handle it and send me a check themselves. The *************** also told me to never go back to them and I'm covered anywhere so not to deal with them anymore. Pretty sad if the warranty company is telling you to move on and go somewhere else since your company doesn't know how to do anything.

            Local BBB

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