BBB Accredited Business Profile

Mercy Health Springfield Communities

Mercy Health Springfield Communities

(417) 820-4275

Mercy Health Springfield Communities

1235 E Cherokee St
Springfield, MO 65804-2203
Additional Phone Numbers
  • (417) 820-2676
  • (417) 820-2000
  • (417) 820-3398
Additional Website Addresses
BBB File Opened: 06/16/1994
Business Started Locally: 01/01/1991
Contact Information
  • Principal: Brent Hubbard, Administration
  • Kelly Barrington
  • Faye Griffin, Corporate Compliance Officer
  • Laura Hartsock
  • Teresa Knox
  • Customer Service: Molly Michael

Business Category
  • Hospitals
  • Clinics
  • Home Health Services
  • Physicians & Surgeons - Medical-M.D.
  • Health & Medical - General
  • Medical Equipment & Supplies

Additional Information
  • BBB files indicate that this business has a pattern of complaints concerning Billing or Collection Issues. The first pattern of complaints letter was sent on 11-1-2016
  • BBB files indicate that this business has a pattern of complaints concerning Billing or Collection Issues. The first pattern of complaints letter was sent on 11-1-2016
  • On November 18, 2016 the company responded to the pattern of complaints and states for the years 2013 through 2016, they have received 45 complaints from the BBB with billing issues. While 45 is more than they would like, they would like to consider that number in comparison to the more than 4 million billing statements mailed during that same time period. They often find that patients do not fully understand what their plan will cover and what portion they are responsible for covering until they receive the estimate for care to be provided. The company states they strive to ensure that their patients understand their potential financial obligation for health serves before they are rendered.

Products & Services
Health System
Alternate Business Names
  • Mercy Hospital Springfield
  • Mercy Hospital Springfield,MO
  • Mercy Hospital Lebanon
  • Mercy St. John
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
  • BBB records show a license number of 006326 for this business, issued by Professional Registration (MO DIV). The expiration date of this license is 10/31/2017 12:00:00 AM.

    Professional Registration (MO DIV)
    3605 Mo Blvd, Jefferson City, MO
    http://www.pr.mo.gov
    Phone Number:  (573) 7510293
    Fax Number:   ()

  • BBB records show a license number of 006622 for this business, issued by Professional Registration (MO DIV). The expiration date of this license is 10/31/2015 12:00:00 AM.

    Professional Registration (MO DIV)
    3605 Mo Blvd, Jefferson City, MO
    http://www.pr.mo.gov
    Phone Number:  (573) 7510293
    Fax Number:   ()

Number of Employees: 
3,000

A+

Pattern of Complaints

BBB files indicate that this business has a pattern of complaints concerning Billing or Collection Issues. The first pattern of complaints letter was sent on 11-1-2016

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Mercy Health Springfield Communities

Mercy Health Springfield Communities

BBB ACCREDITED SINCE 10/14/1994

Customer Review Rating:

100%

Composite Score: