BBB Accredited Business Profile

Preferred Hearing Care

Preferred Hearing Care

(417) 889-5353

Preferred Hearing Care

20 years in business
3242 S National Ave
Springfield, MO 65807-7303
Fax Numbers
  • (417) 889-5355
Additional Phone Numbers
  • (732) 529-7120
  • (800) 413-5339
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 06/22/2004
Business Started: 01/27/1997
Business Started Locally: 01/27/1997
Business Incorporated: 06/12/2006 in DE
Type of Entity
Business Management
  • Sue Ekstam, Audiologist/Manager
  • Robin Parsons, Partner
  • Joe Wilson, Partner
Business Category
  • Hearing Aids & Assistive Devices
Products & Services
Preferred Hearing Care is not tied to one brand of hearing instruments. They currently offer several manufactures including Oticon, Siemens, Starkey, Unitron, Phonak, ReSound and Widex.
Alternate Business Names
  • Audiology Holding Company
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy: 
PHC offers patients a 30 day trial period. If the patient is not satisfied with the hearing aids a full refund will be given less $150 fitting fee. PHC will exchange instruments and work with the patient to find the product that works best for them.
BBB accredited business



PHC is staffed by audiologists & HIS professionals. They offer hearing tests, hearing aids, programming, clean & check services, extended Service Plans, ear wax removal, and ALD's. All hearing aids have a 3 year repair and loss & damage warranties.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Preferred Hearing Care