Phishing Emails Using BBB Name

September 11, 2017

Should anyone receive calls regarding an email allegedly from BBB that looks something like this...

"This email notification has been automatically sent to you because BBB has got a complaint, claiming that your company is violating the The Safety and Health Act. (among other "Acts")
You can download the text file with the explanation of compliant by following the link https://bitly (XXXXXX)
We also ask that you give a reply within 24 hours to us. This message should contain information about what you intend to do about it."

Please advise the following...

If you get an email that looks like it is a BBB complaint, here is what you should do:

1. Do NOT click on any links or attachments.
2. Read the email carefully for signs that it may be fake (for example, misspellings, grammatical errors, generic greetings such as “Dear member” instead of a name, etc.).
3. Be wary of urgent instructions to take specified action such as “Click on the link or your account will be closed.”
4. Hover your mouse over links without clicking to see if the address is truly from The URL in the text should match the URL that your mouse detects. If the two do not match, it is most likely a scam.
5. Send a copy of the email to (Note: This address is only for scams that use the BBB name or logo)
6. Delete the email from your computer completely (be sure to empty your “trash can” or “recycling bin,” as well).
7. Run anti-virus software updates frequently and do a full system scan.
8. Keep a close eye on your bank statements for any unexpected or unexplained transactions.
9. If you have clicked on any of the links within the email, immediately change your email and network passwords AND notify your local IT provider for next steps and actions.
If you have a business and are not certain whether the complaint is legitimate, contact your local BBB (