This Business Is Not BBB Accredited

Associated Publishers Network

Associated Publishers Network

Associated Publishers Network

850 S Boulder Hwy Ste 355
Henderson, NV 89015-7564
Additional Website Addresses
BBB File Opened: 03/06/2012
Contact Information
  • Principal: Ms. Michelle Miller, Manager
Business Category
  • Publishers - Magazine
  • Magazine Sales

Additional Information
  • BBB has received a volume and pattern of complaints regarding billing and collection, delivery, refund or exchange, and sales practice issues. According to consumer complaints, magazine subscription renewal notices are received from Associated Pub...
  • BBB has received a volume and pattern of complaints regarding billing and collection, delivery, refund or exchange, and sales practice issues. According to consumer complaints, magazine subscription renewal notices are received from Associated Publishers Network (APN), also known as United Publisher's Clearing House, National Magazine Services, Orbital Publishing, and Publisher's Billing Exchange. Complainants state they send in payment for renewal of their subscriptions to various magazines, such as Wall Street Journal, The Economist, New Yorker Magazine, and the Times, however, the magazines are not received. When consumers contact the magazine companies, directly, to check on their subscription they are informed that payment was never received. Additionally, renewal payments to APN are higher than the original renewal fee from the magazine company. Complainants indicate that phone calls and emails sent to APN are generally ignored. Complainants also state that The Economist, New Yorker Magazine, the Times and Wall Street Journal all claim no affiliation with APN. APN's typical response states, in part, "Magazine publishers have created the agency sale system for the sale of subscriptions. The publisher contracts with clearinghouses. Under these contracts, the clearinghouse is authorized to sell subscriptions. The clearing house then permits thousands of third parties, such as Associated Publishers Network, to sell subscriptions, which are then "cleared" through the clearinghouse. These third parties have no direct contract with the publisher and their identities are unknown to the publisher. Offers are sent out periodically and are marketing pieces only. We merely send out offers as stated plainly on each offer and no one is obligated to respond." Additional responses from APN usually state that it takes 6-12 weeks for delivery. BBB has informed the company of the volume and pattern of complaints and asked that the company address the issue. To date the company has not responded nor have they addressed its pattern of complaints.

Alternate Business Names
  • Orbital Publishing
  • APN
  • Publishers Billing Exchange
  • National Magazine Services
  • United Publishers Clearing House

F

Pattern of Complaints

BBB has received a volume and pattern of complaints regarding billing and collection, delivery, refund or exchange, and sales practice issues.

According to consumer complaints, magazine subscription renewal notices are received from Associated Publishers Network (APN), also known as United Publisher's Clearing House, National Magazine Services, Orbital Publishing, and Publisher's Billing Exchange.

Complainants state they send in payment for renewal... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Associated Publishers Network include:

  • 103 complaints filed against business
  • Failure to respond to 24 complaints filed against business.
  • 5 complaints filed against business that were not resolved.
  • Failure to be transparent about ownership, location, or products/services offered.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Associated Publishers Network

This Business Is Not BBB Accredited

Associated Publishers Network

Customer Review Rating:

100%

Composite Score: