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Find a Location

Artistic Iron Works, Inc. has 1 locations, listed below.

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    Business ProfileforArtistic Iron Works, Inc.

    Ornamental Metal Work
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/30/1991

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    105 W Charleston Blvd, Las Vegas, NV 89102-2532
    BBB File Opened:
    7/30/1991
    Years in Business:
    33
    Business Started:
    11/27/1990
    Business Started Locally:
    11/27/1990
    Business Incorporated:
    8/16/1993
    Accredited Since:
    7/30/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Artistic Powder Works
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    9:00 AM - 4:00 PM
    Contact Information

    Principal

    • Mr. David Spruell, General Manager

    Customer Contact

    • Mr. David Spruell, General Manager
    • Mr. Thomas Prato, President
    Additional Contact Information

    Fax Numbers

    • (702) 387-8942
      Primary Fax

    Email Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had a security gate installed by Artistic Iron Works on 12/07/2023 the gate is nice but they didnt put the nails in right on the back of the gate so there is a gap that makes a bulge in the front of the gate, that looks like it has dents in the front. I called, talked to Calib, he told me to send pictures, I did and he told me the dents are impressions from where it was screwed in. I said so does that mean I I have to live with the dents? Calib said I can have the installer come out and add another s**** but with overlayed screen wether it be perf or solid it can have bubbles in it I told him it is not screwed evenly, and if they did it right it would not look like that, it is not even. ***** said this is a normal occurrence. So the installers came out, saw the problem, tried to hammer the bulge, that did not work, just left scratches from hammering. So the installer got a tape measure, measured the piece and said we will have to bring out another sheet to replace this one. Well Calib called me and said I placed a stop payment on the $700 check I wrote for the balance of $1300 for the gate. I told him the installer hammed the budge and couldnt fix it, so he measured to replace the piece. *****, told me he did not hammer it and he did not measure for a new piece , because he does not have the authority to make that decision and he was going to contact the district attorney concerning my stop payment. I told him it would be easier to fix my gate. 3 people visit me and said your new gate has dents in it. Come on Calib!
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Suzanne A.

    1 star

    04/19/2023

    The salesman, Dallas, tried to overcharge me and then didn't measure for the fence properly. Caleb, assistant mgr., had terrible customer service and could have not cared less about customer satisfaction. I felt that at the very least a discount would have been in order. Caleb indicated he didn't care if I posted negative reviews. The installers were very good and no complaints with them. However, because Dallas measured incorrectly, they had to come back out TWICE to try and correct the problem. I will never use this company again.

    Artistic Iron Works, Inc. Response

    04/24/2023

    She was charged appropriately for what she received. During the installation, the installers noticed that there had been a mismeasure by the salesman. It was short approx. 3.5-4 feet. It's unfortunate but it does happen. The shop was informed right away. A new panel was built, power coated, and taken out for install later that day. She spoke to Caleb, customer service manager, and wanted a discount for the inconvenience. Unfortunately, we are not able to discount, as it was all corrected immediately. She was offered a showroom gift card for $50, which she declined. 

    Local BBB

    BBB of Southern Nevada, Inc.

    BBB Reports On

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