Business ProfileforMacLaughlin Insurance Agency

Being a customer with farmers for 28 years, Christopher M********** has got to be the worst agent I've dealt with. Dealing with him has been a nightmare. When I first moved to Nevada in February 25, 2022, he gladly quoted me and my wife $1347 with $224.49 for both our vehicles along with renters insurance. Well within the first couple months, I get an unpleasant surprise that my policy was cancelled for a missed payment in April. I asked Chris and he claimed that there was some document signatures emailed to me and he had supposedly called me numerous times about it. I never got a call of the urgecy to sign such a document and when I called Chris about it at that time, he told me he'll take care of it and get me back on my policy. Well fast forward to today August 1, 2022, I took time to go over my statements, I come to find out that my premium was not at $1347 as the initial agreement, and my monthly payments went up to $288-$295.00 for the past 4 months. I call and email him about it, only for him to say that hes just a salesman. He tells me that my rates increased due to Replacement Cost Value (RCV) which can come through such factors as inflation. He never mentioned this RCV when i initially signed up. So I call the corporate office and speak to the manager Amy from the billing department to clear this up. She tells me that my increased premium is the correct charge. She says that Chris quoted me a premium that included a special discount that applied to a specific occupation as a scientist, which I wasn't. So basically Chris signed me up for a premium discount that I wasn't qualified for. She explains that this was the reason she couldn't honor the initial $1347 semi annual premium and couldn't retroactively correct the mistake that Chris has already made. I'm getting 2 different reasons for why my premium has gone up. Neither one is taking accountability. I would like a retroactive refund of the difference of $65 per month for the last 5 months.