Customer ReviewsforGoodfellas Collision Center

Hi today 3/3/2022 I call Goodfellas Collision Center on Friday the 25 to set up and appointment for estimated for second opinion I spoke with Crystal Friday I get the appointment on Monday the 28 to drop off my car I call my boss to get ride to go to work the shop asks for 3 days too finish the Estimate3 days completed Wednesday I was ready to call When I receive an email From The Body Shop Telling me I owed $500 I called and I asked for crystal she was not there I asked to speak with the management When I spot with the management it was a woman I aske If my car is ready to pick up If they done with the estimate She said your car is almost ready it's been repaired I told her I never dropped the car for repair was only for an estimate This person that wrong got no customer service I called my insurance the insurance never got approved approve for the expenses to fix the car My adjuster they got the file yesterday from The Body Shop he said they fight business they to approve it So this shop do the work Without my approval and insurance approval This is very unprofessional So now I need to figure out how How to fit this issue because I never approved I was there only for an estimate This is why only give me one star Because the unprofessional they do the work Without getting the approval from the insurance I'm from the owner of the car I was there only for an estimate If Sound has any advice I need the help please about this issue I don't think they deserve even when I start

We have spoken to customer about this. This is a miscommunication issue. The vehicle was dropped on 2/28. Customer came in with an Allstate estimate and he signed the work authorization to start repairs. We did the teardown and processed the supplement for additional labor and parts through his insurance. The teardown and supplement process is done on every vehicle that we repair. The following day, the customer was updated that the bumper had been repaired. Customer then stated to me that he did authorize the repairs and that he specifically told my CSR that he was "only" leaving the vehicle for an estimate. My CSR does not recall customer making this request. After speaking further with customer, his main concern is that he does not want anything repaired. He wants new parts for anything that was damaged in this incident and he wants only OEM parts. The shop has ordered him in a new Toyota bumper and wheel. My last conversation with customer, he seemed satisfied with the steps t

Is was not a miscommunication they have and employee name Cristal I spoke with this employee on Friday 25th I have and estimate from my insurance company All-State witch I was not happy so I call toyota dealer to recommend me where they fix the Cars they said goofellas they give me the number I call and explain what i want was a second opinion for my estimate to compare only they setup and appointment Monday 8am they said I will take 3 days for my new estimate...when I was at the business in the morning she arrive 20 minutes late I repeated what I want it was clear just need and estimate for me to decide if I want to fix it or not o find some one else but my surprise was I receive and email saying I owe $500dlls and when I call I spoke with cristall first I ask why I owed money if I only need the estimate with she said my car was allready repaired I really got upset because I was really clear on what I need and they did not respect my decision ..they should have video cameras and audio I can prove what I'm saying..

After Eva the manager call me to get in to and agreement they will buy the new parts they will show me receipts of original toyota parts that's what I want....I'm still waiting on them for my car..