Business ProfileforGold Medal Service

You decide! HOWEVER, FOR MY MONEY I WOULD TAKE MY BUSINESS ELSEWHERE. My assessment: Incompetent, Rude, Overcharging, disrespectful business. Here are the Facts: 9/27/23 - Gold Medal Service (GMS) was PAID to DIAGNOSE the problem as to why front of our place of business was not cooling. GMS indicated that one of the units needed the motor to get AC going. After 2 weeks and a number of followup calls GMS was able to locate the blow motor on 10/18/23 10/18/23 - We authorized the quote (#1109) for $1589.98 10/20/23 - The technician came and replaced the blow motor. Although the supposit repair was completed there was not change in the temperature / the space was still not being cooled. We reached back out to the company and after a long argumentative discussion with one of the owners (we will call her "the wife") they sent a technician to check what was going on and he concluded that one of the other units had a freon leak. Pursuant to the investigation the technician spoke with the owner and then I spoke with "the wife", and I was told that they would have to give me a new quote for the repair. Any reasonable person would want to know if the original problem was not fixed then why did we end up paying for the "diagnosis" (which was obviously incorrect) and supposit "fix", which collectively costed $1,1719.98 Additionally, after the visit by both the technicians the unit supplying the back of the restaurant was constantly running, and the temperature in the morning was in mid to low 50's all the way down to 47 today. She followed up with a quote (#1142) for $1,436.55 ($525.00 discount). To find the leak and charge the unit with R410A quote of $911.55...WOW!!! I asked for the detail...and surprise... she did not want to provide any details. (BTW WHEN YOU GET YOUR CAR REPAIRED DO YOU NOT GET AN ITEMIZED BREAKDOWN OF PARTS AND LABOR?) The only point I made to her was not only did our original problem was not fixed, but now we had a new problem

Our technicians take pride in the work they do and we have many happy customers who would attest to that fact (check out our google reviews at 4.9 stars). Our technician made a warranted repair for which the customer only paid half. When the other repair was confirmed, we then offered a 37% discount on the additional repair. We also offered to undo the original repair that he didn't think was needed and agreed to provide a full refund.  He declined both options.  He explained repeatedly that he thought we should do the repairs and that he shouldn't have to pay for them.  This is not a good customer working with a vendor in good faith. He simply wants everything for free or he won't be satisfied. Contractors beware of this customer, he will question everything on your invoice, talk you into circles and waste hours of your day until you can't hardly think straight.  In the end he will simply dispute the charge on his CC and get the services for free anyway.