Business ProfileforA & R Complete Service Corp

We filed a home warranty claim due to a severe leak in our bedroom ceiling on 07/31. On 08/02 A&R Complete Services sent a plumber out and after we explained what was going on, he declined to climb into the attic to confirm the issue and instead stated that it was an HV** issue and the company would send out an HV** tech the next day instead. On 08/03 the tech came out and confirmed the issue was a *** pipe connected to the ** condenser was disconnected. The technician indicated that he would need to get approval from the warranty company prior to beginning repairs and confirmed that this would be a covered repair so he will be back in a few days to fix it. My husband asked how much it would be if we just paid out of pocket to fix it now and the technician said that he would need to cut out the old pipes and replace them so it would be $400, so we decided to wait on the warranty company. Later we received a call from the warranty company indicating that they were denying our claim as the tech had told them that this issue was not due to normal wear and tear and could have only resulted from someone manually pulling the pipe out of the elbow joint. This pipe is in our second story attic, so he was intimating that we had climbed into our attic during the ***** summer, crawled 10ft to this pipe and jimmied it out of the elbow joint in order to cause a leak that resulted in what is now a 3x5 hole in our ceiling.Our warranty company stated that we have no recourse other than paying out of pocket the estimated price that the technician had provided them, which was now $649.We have since contacted another licensed HV** company who stated the *** pipe just needs to be fitted back into the elbow joint, re-primed and re-glued as it looks like the glue and primer has failed. This is apparently not uncommon in the **************** due to the extreme heat and homes being built suspended, which causes pipes to shift and places increased pressure on the joints.