Business ProfileforBudget Blinds of North Colorado Springs

I signed a contract with Budget Blinds on or about 6/2/22 to order plantation shutters for my home, and put down a deposit of $7,800. On 9/1/22, an installation crew arrived and spent the better part of the day installing product. Two of the shutters did not physically fit the designated windows; the installers told me it was due either to measuring error on the part of the salesperson, or a manufacturing error. As they finished their work that day, also I noticed that two adjacent windows of the exact same size had shutters which were configured differently from each other. This is especially problematic because both windows are on the front of the house, facing the street. The fact that they are configured differently from each other when compared is visually obvious, is an eyesore, and is not acceptable to me. The sales person came out to my home on 9/3/22 to meet and try to sort out what had gone wrong. She was apologetic and reassured me that all would be made right. She asked for a couple days to consult with her team and promised me a call back with a resolution plan early the following week. On Friday afternoon of the following week (9/10/22) when I had not heard from her all week, I called the office to asked to speak with a manager. I was told nobody was available to help but, rest assured, my call would be returned promptly the following business day (9/12). Nobody called on the 12th. I called again on the 13th, spoke with someone identifying as the office manager, who listened carefully, presumably took notes, and assured me I'd be called back that evening or the following morning. Once again, having received no call again last night or today, my faith in this company to resolve these problems is quickly fading.We all make mistakes. I don't have a problem with the fact that mistakes were made. I do have a big problem with nobody taking responsibility or communicating with me what they will do to make things right.