Business ProfileforBest Western Transmission

We took our truck in 9/14/23 to have the Rear Main Seal replaced due to a minor leak. Other than that, the truck ran beautifully, and there were no other issues. Obviously, we drove the truck to the shop and almost a week later they called and said OK we're going to test drive the truck and should be good to go. Once we got there, they were saying why are you even here, nobody said the truck was done, but since you're here, let's go look at the truck. When they started it, a ton of white smoke filled up the shop and the outside of the building. The truck was making weird noises and misfiring like crazy. *** told him that he needed to get the truck out of there and to pay him for the repair and we now have to get the truck TOWED out of there, and the truck is now our problem.This is not how they should do business! We had to pay the $1500.00 and then we had our truck towed so that the other repair shop can troubleshoot the new issue. We now have a quote of $11,234.88 to have the truck repaired. He found that the timing had jumped 4 teeth in cam gears and a lot of work is now needed. He stated that the only way this could happen is while driving it and something fails or if it was put back on incorrectly and/or rotated the engine in reverse (counter-clockwise) causing the tensioner to lose tension on the chain allowing the chain to "jump". The other way this can happen is if someone raced the heck out of the truck or drove it super hard to cause the chain to "jump". This truck is a supercharged V8 Tundra.Remember, we didn't even have the truck in our possession. It was in the shop the entire time this NEW issue occurred. The truck ran fine and drove just fine prior to having it at this shop. We should be able to leave the shop as it came in, at the very least, as the truck ran well and was able to drive it. Now we are stuck without our truck at another shop and is undrivable until fixed. We even had to pay the new shop another $666.98 to diagnose the new issue.