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            Business ProfileGold King Mountain Inn

            Hotels

            Contact Information

            601 E Galena Ave

            Cripple Creek, CO 80813

            (719) 689-2600

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            601 E Galena Ave, Cripple Creek, CO 80813
            BBB File Opened:
            10/29/2007
            Years in Business:
            16
            Business Started:
            10/29/2007
            Business Management
            • Mr. Joe Canfora, Owner
            • Mr. Kevin Werner, General Manager
            Contact Information

            Principal

            • Mr. Kevin Werner, General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/11/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 08/02 I checked into GKMI. When I checked in I was told that they needed my double queen room, so they would upgrade me for free. I booked 3 nights online, and confirmed at check in. On my first day there I was left in town by the shuttle since no one could contact the driver. (11 attempts) so I walked back to the hotel. While working that day the fire alarm went off, and then again went off that night while sleeping. On day 2 I was told that my booking was an over booking, so I had to check out a day early. After complaining the manager told me he would give me the players card rate. ($69/night for 2 nights. '$140' total) I was then charged $367.00 for 3 nights. No resolution had been given to me.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Erika B

            09/07/2023

            Had about 25 family members book a night at this hotel for a funeral (10 rooms in total). They all booked in a variety of methods (Hotels.com, Travelocity, Expedia, direct with the hotel itself). All rooms, to include other strangers we did not know, were not available with the exception of 2 rooms. The hotel claimed it was due to a potential glitch in the system. However, when we all drove back to a neighboring town to book other rooms that were thankfully available, the hotel said they hear this happening in ************* often. Sounds like a business practice at this point - book as many as you can and keep the ones who booked at a higher price. Their customer service committed at the time to attempting to do something monetarily (like a small credit back to everyone) and provided their contact information. No one has emailed or contacted anyone in our group after several attempts to reach them. It completely ruined the funeral and separated our entire family. Poor poor business practice.

            Local BBB

            BBB of Southern Colorado

            More Info on Local BBB

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