Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Restoration King has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRestoration King

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/2008

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Restoration King is Colorado's premier fire, water, sewage and mold restoration company with a clear focus on getting your property back to "better than before" quality as soon as possible. We are true restorers, not just cleaners, we do it better.

    Products & Services

    Mold Remediation and Inspection, Fire Damage Restoration, Smoke & Soot Cleanup & Removal, Water & Flood Damage and Restoration, Attic Mold Removal, Crawlspace Mold and Waterproofing, Reconstruction, Residential and Commercial Property Maintenance Services.

    Business Details

    Location of This Business
    2336 E Platte Ave, Colorado Springs, CO 80909-6037
    BBB File Opened:
    9/19/2008
    Years in Business:
    17
    Business Started:
    8/7/2006
    Business Started Locally:
    8/7/2006
    Business Incorporated:
    8/7/2006
    Accredited Since:
    10/1/2008
    Type of Entity:
    Corporation
    Number of Employees:
    8
    Business Management
    • Ms. Joy Wayne, owner
    Contact Information

    Principal

    • Ms. Joy Wayne, owner

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/27/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    My name is *********************** I contacted restoration King in June of 2023. A supervisor named *** and a crew came out my basement had flooded we agreed to have their services he went through all the amenities and we began to fix my flooded basement by rolling the carpets back cutting the mats placing numerous fans for 5 days to dry them out, return with a crew and restore the mats roll the carpets back and return the trim on the floor to the exact state. *** contacted me after this was done at the stage said that he was sick and that he requested me to keep the fans there for five days until he could return with a crew and complete the job I did so the crew came back, restored the mats rolled the carpet back set them in all the goods and services per a receipt that's been paid on July 15th that year we're done the job was completed and my ***** ********** has proof that the check was cashed by them and it shows paid. They've subsequently had an attorney that's been harassing me on the phone and through letters say that they demand $1,100, which I have no intention of paying I've contacted the owners talk to them they continue with this harassment. They're nefarious they have a reputation of doing this kind of double billing and nefarious billing practices and if my credit is affected at All by this I will have to file criminal charges and I want their accreditation taken from them and I want no more harassment from them they have been paid the job was completed and I want to move forward. I've talked to a woman who represented herself as the owner she agreed and said she would get back to me and I continue to get harassment from a scumbag attorney and letters, threaten me and I want them backed off no further action by them towards my credit or to contact me or my family in any way shape or form I believe that this company has done this before I'd like to have their record comprehensively looked at to show that this is a pathological behavior on their part with customers that continues.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jason W.

    5 stars

    08/21/2023

    ***** with Restoration King did a fantastic job! I needed work done to get a house ready for the rental market and his team stepped up quickly to get my house ready. I really appreciate the expediency and professional courtesy that I received during this process! Thank you!!!

    Local BBB

    BBB of Southern Colorado

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.