Business ProfileforSouth Colorado Springs Nissan

easily the WORST service department Ive ever seen anywhere. Ive had my 2018 nissan Titan since new in 2017 and have NEVER once had an issue with a simple oil change. this abhorrent dealership initially wouldnt even tell me when i could expect my vehicle to be completed, only until after pressing did I get 3-5 hours. Six hours later my truck was still NOT done.. this for an OIL CHANGE mind you. on top of it all, the service staff was evasive, dismissive, and consistently transfered my call to FULL voicemail boxes. when I finally insisted to be put on hold and not transfered again I was given to the supposed service manager who entirely made excuses for the terrible service instead of just answering WHEN i could pick up my truck. I was offered a courtesy shuttle until i told them i lived in black forest and had to take a lyft home and to come get my truck at close of business when i finally insisted they just give me my truck back and i would take it to woodmen. when i arrived they charged me and told me they changed the oil and filter. After such a preposterously laughable amount of ignorance on what was going on with my truck i took it to woodmen nissan to confirm the oil WAS actually changed.

My name is ******, I am the Owner Loyalty Manager here at South Colorado Springs Nissan. I reached out to the customer as soon as the initial review came in. I replied to the customer in the review, called, left a voice mail,and then sent an email to make contact. There was an email response stating I could read the review for any details and asked to be removed from all contacts with my location. I went to the ****************** for details. Customer made an appt online for an oil change, check engine light, and other. Unfortunately,the computer system does not give an amount of time the appt. will take.Customer came in for appt. The oil change was for customers Diesel Titan that cannot be done in the Express Lube Bay and must be done by a Diesel Certified Mechanic, the check engine light that had to be diagnosed, along with the "other" being the Intermittent Wiper System that also required an electrical system diagnosis. It is common practice for any sort of check engine lights,codes, and or electrical issues that need to be diagnosed that includes needing to be checked, traced, researched are always recommended to be dropped off for the day bare minimum - that wasn't and isn't the case for online self-made appointments. The customer was told it would be 3-4 hours just for the check engine light, an additional hour for the diesel oil change and then more time for the "other' again being the Intermittent Wiper System (electrical).Because of the length of time the appointment would take it was recommended for the vehicle to be dropped off instead of the customer having to wait at the dealership for hours on end. *************** was mentioned, but after discovering the location was out of shuttle drivers range per dealerships policies, customer arranged **** services. This appointment needed a considerable amount of work that required time to be performed properly and was not by any means a "simple oil change" appointment.

Consistently I was given lies on time. Including the initial 3-5 hours. Much like this response from southern colorado Nissan. More lies.