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          Alpine Buick & GMC has 1 locations, listed below.

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            Business ProfileforAlpine Buick & GMC

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Mike Shaw Buick GMC sells new Buicks and GMCs as well as used cars, trucks and SUVs. Our parts and service department sells genuine GM parts and services all makes and models.

            Products & Services

            New Buicks and GMCs
            Used Cars, Trucks and SUVs
            Automotive Repair
            GM Parts

            Business Details

            BBB File Opened:
            8/5/1980
            Years in Business:
            43
            Business Started:
            8/5/1980
            Business Started Locally:
            8/5/1980
            Business Incorporated:
            1/1/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Mike Shaw Buick GMC
            Business Management
            • Ms. Laissa Sanchez, General Manager
            Contact Information

            Principal

            • Ms. Laissa Sanchez, General Manager

            Customer Contact

            • Ms. Laissa Sanchez, General Manager

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/27/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Do not purchase a vehicle from this location. Saleswoman **** was asking me for free weed and to "hook it up" when I dropped my car off for maintenance. The General Manager ***** even told me I should be thankful they are even willing to give me a WORKING SET of keys. The staff has zero communication and will push your complaints away. The mechanics had my car for 13 days and nothing to it. (Needed new tires, check engine light was on, needed a key FOB) nothing was fixed. 13 days. Then called me a month later telling me she (******) has to diagnose my car. ****** had my car for 13 days and did NOTHING. ****** 6/11: Contacted Alpine **************** today and got hung up on repeatedly. 9 phone calls, talked to 5 different people, still no answers. But got told I can drop off my jeep for a another week to run another diagnostic (apparently this wasn't done in the 13 days they had it) and order parts (that the sales woman reassured me were ordered the beginning of May) ****** 6/16: Called twice this morning to get ahold of ****. No answer again. ***** the general manager threatened to block this ****** review for bad mouthing the company. 4th phone conversation with the ** ***** and he is rude and very unprofessional. ****** 6/16: Currently taking a $6k lose on trading ** this Jeep. Alpine has lied to me for 41 days and refuses to address the issues with my Jeep. 15k and my completely paid off 2014 Focus. Alpine completely screwed over. ****** 6/17: Called the **************** store and was transferred to ***** where he said "Do whatever you want ********************" when asking when is an appropriate time to call to speak to an owner. ***** IS NOT FIT FOR MANAGEMENT. HE IS SHADY, ORGANIZED, AND UNPROFESSIONAL. ****** 7/5: Called the **************** location to talk to ******* about what day to bring my car back. He was completely rude. I am asking for a refund on my down payment. ALPINE IS JUST A WASTE OF TIME AND MONEY.

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ian A

            1 star

            06/21/2023

            I was recently hired to be a service advisor here and I was shocked how they operated internally. First, they preached having a family-like work environment, that was in fact a lie. A coworker/trainer on my second day tried to file a complaint with HR about me googling the term "dram glass" which showed an image that wasn't work friendly but wasn't in my control. I only googled this because my boss told me to search for it as we discussed what we did outside of work. The nefarious attack from my trainer didn't work. This angered my coworker and little did I know her father would soon be my boss's boss. She also has a brother that works for the dealership. With a failed first attempt to give me a write-up on the first 3 days, I still attempted to look past this and continue trying to be a valued asset to the company, especially, since it's more of a commission / performance-based pay structure. Two weeks into my new job my trainer successfully weaponized HR and used it to get me written up. This time for something I have never experienced in my life. They attempted to write me up with "inappropriately looking at an employee" this made it obvious that I was being persecuted. I don't appreciate being associated with perversion and sexual misconduct, which isn't a light accusation. I protected my reputation and resigned. However, let this all be a ****** to learn that nepotism, favoritism, and weaponized HR tactics have no place for functional businesses daily operations. I have never experienced such disregard for someones livelihood. Beware working for this company.

            Local BBB

            BBB of Southern Colorado

            BBB Reports On

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