This Business Is Not BBB Accredited

Kirby Vacuum Cleaners

Kirby Vacuum Cleaners

(409) 347-7829

Kirby Vacuum Cleaners

28 years in business
2678 Laurel St
Beaumont, TX 77702-2205
Fax Numbers
  • (409) 554-0786
Additional Phone Numbers
  • (409) 866-7228
  • (409) 499-3907
  • (409) 504-2955
BBB File Opened: 12/01/1989
Business Started: 12/01/1989
Business Started Locally: 12/01/1989
Business Incorporated: 04/23/1998
Type of Entity
Corporation
Business Management
  • Jeff McCune
Business Category
  • Vacuum Cleaners
Additional Information
  • In July 2015 BBB was alerted to concerning situations between the business principal and outside sales associates. Concurrently, BBB viewed concerning online social media posts about the business, most of which were related to sales practices and con...
  • In July 2015 BBB was alerted to concerning situations between the business principal and outside sales associates. Concurrently, BBB viewed concerning online social media posts about the business, most of which were related to sales practices and consumer complaints. Shortly after, BBB began to receive steady consumer complaints. BBB established a pattern of complaints regarding this business, including consumer claims of unethical business practices, dishonesty, service issues, contract issues, etc.  BBB has made, and continues to make, attempts to reach out to the business in an effort to provide assistance to the business in resolving consumer complaints as well as follow-up training on business ethics.  This business currently has multiple closed, unresolved consumer complaints.  The BBB encourages consumers to file online complaints at bbb.org.  For more information please call BBB SETX at 409-835-5951. 

Service Area
We service the following area(s): Beaumont, TX
Alternate Business Names
  • Blind Squirrel Productions
  • B S P
  • JJM Enterprises
  • BSP Productions
  • Positive Opportunities, Inc.
  • Kirby Company of Beaumont

B-

Pattern of Complaint

Update: January 24, 2017, this business has failed to provide a written response for an outstanding complaint despite having worked with BBB in 2016 in addressing a pattern of complaint as described below:

BBB files indicate a pattern of complaints concerning product returns, customer service, contract cancellations, and un-authorized bank withdrawals.  Consumers state that the business ignored their attempts to cancel the contract and return th... Read More

Alert

BBB files indicate a pattern of complaints concerning product returns, customer service, contract cancellations, and un-authorized bank withdrawals.  Consumers state that the business ignored their attempts to cancel the contract and return the product, company representatives and management were rude and consumers could not get the business to refund their money even after the cancellation of the contract within three days of purchase was ... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Kirby Vacuum Cleaners include:

  • 18 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Kirby Vacuum Cleaners

This Business Is Not BBB Accredited

Kirby Vacuum Cleaners

Customer Review Rating:

100%

Composite Score: