BBB Accredited Business Profile



(800) 222-5355


34 years in business
602 N Highway 69
Nederland, TX 77627-7153
Fax Numbers
  • (409) 727-5050
Additional Phone Numbers
  • (409) 720-5541
  • (469) 665-7724
  • (409) 720-5514
  • (972) 409-2273
  • (469) 464-4515
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 09/23/1992
Business Started: 01/01/1983
Business Started Locally: 01/01/1983
Business Incorporated: 05/08/2003 in TX
Type of Entity
Business Management
  • Ed Serna, Gov. Relations Group
  • Lloyd Christian, Technical Operations Manager
  • Accounts Payable Corporate
  • Fred Flores, Communications Specialist
  • Morgan Gonzales, Communications North TX
  • Gerald Hastie, VP Customer Care
  • Janie Leija, Supervisor, QA & Escalations
  • Will Nichols, TWC Business Class, A/E
  • Roy Rudd, Director of Field Operations
  • Mary Stubbe, Current Complaint Contact as of 5/23/12
  • Gary Underwood
  • Vickie Yakunin, Community Relations Manager - North TX

Business Category
  • Television - Cable, CATV & Satellite
Alternate Business Names
  • Time Warner Cable
  • TWC


BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.