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Find a Location

Carter & Company has 1 locations, listed below.

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    Business ProfileforCarter & Company

    Kitchen Remodel
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/2005

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    3740 W Lucas Dr, Beaumont, TX 77706-7107
    BBB File Opened:
    3/31/1992
    Years in Business:
    44
    Business Started:
    12/1/1979
    Business Started Locally:
    12/1/1979
    Date of New Ownership:
    9/1/2021
    Business Incorporated:
    3/5/1986
    Accredited Since:
    9/1/2005
    Type of Entity:
    Corporation
    Number of Employees:
    25
    Alternate Business Name
    • Walter M. Carter, Inc.
    Business Management
    • Mr. Beau Jansen, President/Owner
    • Mr. Bryan Jansen, Vice President
    • Mrs. Katy Jansen, Showroom Manager
    • Ms. Emily Warren, Bookkeeper
    Contact Information

    Principal

    • Mr. Beau Jansen, President/Owner

    Customer Contact

    • Mr. Beau Jansen, President/Owner
    Additional Contact Information

    Fax Numbers

    • (409) 899-9587
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/19/2022

    Complaint Type:
    Order Issues
    Status:
    Resolved
    Since 2/16/22 I have paid Carter and Company $26000 to enclose my back porch to turn into a game room. Things started off wrong from the beginning. First, they poured a concrete slab, and it was the wrong size. So they got jackhammer and tore it down. While broken up I noticed they used 3-3/8 rebars (have pictures). Should have been at least 5/8. Seeing that I kept a close eye on them. They were not in compliance with city code. While tearing it up they busted my concrete slab where they were not supposed to touch. After they finished busting up concrete, they cleaned everything up and prepared to place forms for new slab. While closing in porch I asked them about city codes numerous times. They say yes. Long story short a license company did not follow codes. Was told all SE Texas Costal contractors should know to build to windstorm spec. At first they were working with me but after I asked about me being in compliance for windstorm ** told me we never discussed windstorm. So the job they built for me is not in compliance and all closed in. Thats when things changed. I showed them big holes in new concrete from rain and he sends ******* over to see and he tell me that he will redo it and then according to ** he tell him it looks great. They didn't know I already had cement guy look at it and he said they put too much water in it. I have long text about that with ** about how all that water got in concrete because I was out there watching them and ******* dumping concrete in forms thin as soup and it splashed and flowed all over my driveway. I was still washing it up next day when ***** drove up and I have him admitting it in text. I asked ** for concrete company name so I can get in touch with there Rep to come out and see what there product was doing and give us a 3rd opinion. ** told me no and get someone else to finish job. I have numerous pictures of the poor quality of work they were doing and texting back and forth. 1 year warranty and don't want to replace
    Read More

    Customer Reviews

    15 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brenda D.

    5 stars

    01/13/2024

    Absolutely love the work done on my home by Carter & Company! I had the entire house redone and it looks wonderful! Just want to thank each and everyone involved for a job well done. Some of the nicest people youd ever want to work with. I highly recommend using Carter & Company for your next remodel.

    Carter & Company Response

    01/15/2024

    We appreciate your feedback and are delighted to know you are happy with our service Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

    Local BBB

    Better Business Bureau in Southeast Texas

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