Business ProfileforAction Overhead Door

I contacted Action Overhead Door and stated that my garage door had a gap at the bottom and wanted to know what could be done to close the gap. I spoke to a female in the office, and she stated she could send someone out on June 9, 2023, to look at the garage door. At no time during the conversation did she state it would be a $50 estimate fee. I called on Monday June 12, 2023, regarding the fee to install the garage floor barrier. The female I spoke to stated they were unloading a truck and she did not have rate to install the barrier. During this conversation a $50 estimate was never mentioned. On June 14, 2023, I received a call from Action Overhead Door and the female that called me stated, " It would cost $192.00 to install the garage door barrier and she was sending someone out on June 15, 2023, to install the barrier." I stated I could not get the barrier installed this week after I stated that the female from Action Overhead Door stated, " I need to collect the $50 estimate fee." I stated what $50 estimate fee that was never stated to me when we talked. She stated, "I don't send people out for free." There is no mention of an estimate fee on their website, and I was never told about the estimate fee until I stated I was not able to install the barrier. I worked with this company in the past and never had to pay a $50 estimate fee. The estimate fee should be disclosed during the conversation not after the fact. I believe disclosing the estimate fee after the fact is a deceptive practice by this company. I sent a check to Action Overhead Door for this fee through my online banking account on June 15, 2023. I do not believe I should have to pay this fee as it was not disclosed to me during any conversations, I had with staff at Action Overhead Door. Action Overhead Door did not provide me with any documentation indicating a $50 estimate fee would be charged.