BBB Accredited Business Profile

AT&T MOBILITY

AT&T MOBILITY

(800) 331-0500

AT&T MOBILITY

30 years in business
12555 Cingular Way Ste 2220
Alpharetta, GA 30004-8502
Additional Phone Numbers
  • (806) 758-6100
  • (877) 734-0766
BBB File Opened: 10/07/1987
Business Started: 09/01/1987
Business Started Locally: 09/01/1987
Contact Information
  • Principal: Ralph De La Vega, President & CEO
  • David Connor, Central Region Mgr.
  • Jim Davidson, OOP Escalation Contact
  • Nancy Ewing, Cust. Srv.
  • Nicole Perez, Billing & Membership
  • Scott Sayler, OOP Escalation Contact
  • Connie Short, Area Mgr.
  • Teena Valverde, Admin Asst
  • Customer Service: Randolph Shackelford, Primary Complaint Contact

Business Category
  • Cell Phone Supplies
Additional Information
  • The call center here in Lubbock is designated as a Regional Office of the President. They handle complaints from consumers residing in Arkansas, Kansas, Missouri, Oklahoma and Texas.
Alternate Business Names
  • AT&T WIRELESS
BBB accredited business

NR

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
It should be noted that complaints filed from October 21, 2000 through October 21, 2003 were from customers located in five states that this call center handles. As of October 22, 2003, customers should contact their local BBB office to file any formal complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

AT&T MOBILITY