West Palm Beach, July 14, 2017 – Better Business Bureau serving Southeast Florida & the Caribbean (BBB) is beginning to hear from customers of Alfred Angelo Bridal Company in the wake of store closings around the nation, who are anxious to learn more about the status of their orders for bridal gowns, bridesmaid dresses and other accessories. Many customers are reporting that they learned of the closures without any warning from the store operators.
BBB has reached out to company representatives to gain information to help consumers. Customers can visit BBB’s report for the company at https://www.bbb.org/h/jubg where BBB will be posting updates as more detailed information is confirmed. Customers can also file a complaint by using the “submit a complaint button” on the report to document their concerns.
"Our team at BBB understands how concerning this situation is for upcoming brides and grooms, and we want to do whatever we can to assist.” said Michele Mason, Senior Vice President Better Business Bureau Serving Southeast Florida and the Caribbean. It is important for affected consumers to consider the following tips:
Contact your credit card company- If your purchase was made using a credit card contact your credit card company and file a chargeback.
Gather your receipts and documents– This will help in preparation for any opportunities to obtain a resolution.
Contact third party retailers- If you made your purchase from a third party retailer look into their refund policy and contact them to see if they can help.
Be careful with discounts- Some Bridal stores are offering discounts to brides who have been affected by the Alfred Angelo closings. If you decide to take advantage of these discounts make sure you understand any applicable terms and policies, especially if you don’t have time for errors and alterations.
Beware of online donations and crowdfunding pages- when unfortunate events occur, it opens the door to potential scammers who are looking to take advantage of the situation. Beware of any person who claims they can help you retrieve your dress from the store for a fee, or any crowdfunding pages looking to raise money for a dress they lost. Only communicate with a designated bankruptcy attorney, if assigned.
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