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Find a Location

Moniker.com has 1 locations, listed below.

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    Business ProfileforMoniker.com

    Web Hosting

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2320 NE 9th St, Fort Lauderdale, FL 33304
    BBB File Opened:
    1/6/2004
    Years in Business:
    25
    Business Started:
    1/1/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Moniker Online Services, LLC
    Contact Information

    Principal

    • Marti Johnson, Customer Service Manager)

    Customer Contact

    • Marti Johnson, Customer Service Manager)

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/14/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I have been a small web developer and domainer for over 10 years and have never in my life encountered a company as unprofessional, disrespectful and outright criminal as this company. Moniker.com believes they are somehow immune to Icann regulations and do not have to adhere to the *** governing registrars set in place for the protection of consumers regarding domain expirations, deletions and transfers. On May 27 I contacted the moniker support team after noticing 4 domains that I own for many years were expired, deleted and sent to auction without ANY prior email notifications or warnings whatsoever except for a deletion notice after the deed was done and the domains sold off at GoDaddy auctions, I depend on these legally required email notices to keep track of my various domain registrations across a number of registrars. After reaching out to the moniker support and calling numerous times their support teams were rude, condescending and incompetent, not one agent was even aware of ANY regulation or protocol concerning required domain expiration and notices, I was shocked to have to educate "support agents" who are working at a registrar about Icann law considering this is supposed to be theyre profession and expertise. I was repeatedly blamed for not renewing in time even after they admitted it was "weird" that they indeed did not send out any expiration notices and they were sending domains to auctions 2 weeks early not to mention they are denying transfers prior to expiration code status changes, which is an outright violation of Icann regulation on its own. At this point, I feel this was a targeted move by a staff member or the company themselves to steal multiple valuable domains and auction them off under my nose. I have requested the domains either be returned or that I will be compensated for the total amount of the auctioned sale of said domains yet again the company has made 0 attempt to correct things only stalling hoping I go away.

    Customer Reviews

    0 Customer Reviews

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