Business ProfileforCruise.com, Inc.

I booked a 2 cruises to Asia with cruise.com. I noticed in other comments that cruise.com said it was probably a different agency people were talking about, so I want to make sure there is no confusion about who I am talking about. My frustration is that they did not forward the information from the cruise line to me. I had called multiple times, left messages, emailed and received no response from the agent? Finally, I did receive information that was forwarded to someone else and they sent it to me. This was in-regards to the **** information and what to put in the application. I would consider this to be vital important information to pass on to the passenger. Interesting, I still have not received the **** information from them for the second cruise out of Asia I am on. I have gone online to ask if someone could post theirs. When you book a cruise especially one that requires a **** and any other type of documentation, I am trusting the Travel Agency/Agent to give me the information that will be required. If you are just booking a trip and require no assistance then this may be the agency for you.I should mention I needed to cancel a refundable cruise I had booked here and that was a nightmare. I will be taking my business elsewhere. I have cruised more than 100 cruises so feel that if someone has a question at least get back to them and tell them you don't have the answers or you only book cruises and that is far as your obligation goes.