This Business Is Not BBB Accredited

Royal Holiday Club

Royal Holiday Club

(800) 961-1810

Royal Holiday Club

24 years in business
1250 Ave Ponce De Leon Ste 1005
San Juan, PR 00907-3914
Additional Phone Numbers
  • (800) 962-6110
Additional Email Addresses
  • vvazquez@royal-holiday.com
BBB File Opened: 05/29/1999
Business Started: 12/21/1992
Business Incorporated: 12/21/1992 in CH
Type of Entity
Corporation
Contact Information
  • Principal: Mr. John Siegenthaler, President
  • Mr. Juan Acuna, Chief Counselor
  • Mrs. Gabriela Del Callejo Llerenas, Managing Member
  • Mrs. Rosario Rodriguez, COO
  • Veronica Vazquez, Quality Coordinator
  • Mrs. Angelica Vela Zarzavilla, Call Center & Quality Manager
  • Customer Service: Talía Pérez

Business Category
  • Timeshare Companies
  • Hotels
  • Travel Agency
  • Travel Club
  • Vacation Certificates and Vouchers

Alternate Business Names
  • Royal Holiday International
  • Royal Holiday Vacation Club
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

B+

Additional Complaint Information

Our files contain a pattern of complaints from consumers that allege Royal Holiday Club uses dishonest or deceitful sales practices in order to get them to enter a contract. Consumer further state that Royal Holiday Club fails to inform consumers of the terms and conditions of the contract, which consumers state leads to difficulties in booking travel dates or obtaining the accommodations suitable or comparable to what was presented to them upon ... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Royal Holiday Club include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Royal Holiday Club

This Business Is Not BBB Accredited

Royal Holiday Club

Customer Review Rating:

17%
17%
67%

Composite Score: