Business ProfileforInterval International, Inc.

We bought a time share at Villa del Palmar, on May, 2023, account # **- *****. ********************** first annual Platinum membership was given to us for free, when we bought this time share, account # *******. On June 2023, we deposit 2 weeks for exchange with H33363332**37**343138H, with the intention to exchange them in June 15, 2024, in ****, *****, and July 7, 2024, in *****, ******. Since the time of the deposit of the 2 weeks mentioned above, I have contacted H33363332**37**343138H reservations so many times, that I lost count. I also check every other day their website without any results. Every time I called them, the customer services representative in turn told me that I have to pay a fee, $249.00 US, for being in a waiting list, but he cannot warranty that there will be reservations for my desired dates. I checked their complaints in BBB vs Il , e waiting list fee , and seemed II charged the waiting list fee, and never the clients got their exchange request. There are so many complaints I will never put more money in this kind of scam business this company is running. II is offering to exchange our weeks. II doesnt fulfill their commitment in the offered service. Terrible service!!!On 03-26-24 II service agent told us how their vacation exchange process functions and depends largely on members depositing their weeks for our inventory. She told me a lot of excuses for not fulfilling their compromise to give a good service. She offered some alternatives to exchange to others cities in ***, but I declined. We cant have flexibility, we have airplane tickets, hotels, car rentals already paid for this trip in June-July 2024, and we must be in Europe, on June 14, 2024. So, we asked the BBB to intervene, and help us recover our 2 weeks mentioned above. H33363332**37**343138H returns to to us our 2 weeks. If Interval doesn't return the 2 weeksto us, then we will take the ************ action to resolve this matter. Sincerely *********************