3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Victoria S
1 star02/14/2024
This company is a slumlord company. I waited 3 weeks for a hot water heater. I have emails back and forth proving this. I live in a one bedroom/1 bathroom apartment and waited a week for them to fully fix my toilet. While waiting for the fix, I was given an empty apartment key as an alternate. Then, when the weekend came and I was going to be housing my daughter, I got a hotel room because I did not feel it safe for her to go to use the bathroom in an empty apartment. They refuse to compensate me for the hotel room. They were also told to get a dehumidifier for the apartment to help get rid of the excess water (its really raw sewage from the backed up septic system) that remains in the subfloor. No one has come to install the dehumidifier. It is now over 2 weeks since this problem started. They also said that the company who was supposed to install said dehumidifier claims that they couldnt because of my dog being loose in the apartment.I do not have a dog.I reviewed my ring footage, no one ever came.They refuse to call me, after I have requested for them to call me multiple times.Never rent from any property managed by this company.They are slumlords.
Strategic Properties of South Florida, LLC Response
02/16/2024
Dear *****************,
Thank you for your communication. We appreciate your attention to the matter.
We would like to inform you that the late fees have been waived for the time being. However, we kindly request that you settle the outstanding balance before the end of this month. Should the payment not be received by the specified date, we will reinstate the late fees.
Additionally, please be advised that the vendor is scheduled to address the work order tomorrow (Saturday, Feb 17).
Your cooperation is greatly valued, and we remain committed to providing excellent service.
Best regards,*****************
Customer Service Team
Review from Maria R
1 star06/24/2023
They will ruin your credit for no reason. I left after my lease ended and a balance was charged ($360) to “RHINO Insurance” a renters insurance they made me get before moving in. Full amount was paid to this insurance. Yet they still sent it to collections for a totally different amount (600s they keep adding a dollar each month that they report it to our credit) that was never reported to me. It has been months and I keep getting the run arounds with management that it will be removed. It still has not been removed and to top it off the collections company “IQ Data” just reported another collection account for who knows what. I have proof of everything. Emails with ***** ****** as well as pictures.Strategic Properties of South Florida, LLC Response
06/27/2023
Dear ************,
Thank you for reaching out to us regarding the credit issue you have been facing. We understand the frustration and inconvenience this may have caused you, and we apologize for any difficulties you have experienced in resolving this matter.
Upon you moved out, we contacted National Credit Systems to request the removal of the reported collection account from their records. Unfortunately, they informed us that they were unable to locate any information pertaining to your account in their system. We assure you that we took this matter seriously and made every effort to address it promptly.
Our Rentpayment team has been asking you which company is the one that appeared to you because on our side nothing appeared but we did not get an answer. If you have a name we can see what happened and remove it from one because it was not supposed to be uploaded.
In order to assist you further and ensure the accuracy of our records, we kindly request that you provide us with the details of the collection company that appears on your credit report. This information will enable us to investigate the issue thoroughly and take the necessary steps to resolve it. Please send the information to us at *************************************************************
We sincerely apologize for any inconvenience caused by the delay in resolving this matter. We assure you that our team is committed to rectifying the situation as soon as possible. We appreciate your patience and cooperation in providing us with the additional information.
Thank you once again for bringing this matter to our attention, ************. We look forward to hearing from you soon.
Sincerely,
Startegic Properties **************** Team
Review from Christopher B
1 star12/11/2021
My air conditioner died three weeks ago. Haven't heard from anybody since been trying to get in contact with maintenance. Still haven't heard from anybody it's crazy. Such a malfunctioning Property Management.Strategic Properties of South Florida, LLC Response
12/14/2021
We apologize for the inconvenience this may have caused, this entire delay has been because the ACs are out of stock and there are delays for the season. However, our maintenance team has confirmed that the air arrives today. they will contact you to coordinate the installation tomorrow morning.
Customer Review Rating
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