Business ProfileforNorth County Plumbing, Inc.

The original quote for the work for the slab leak was $1,500 from *****, the office manager, which I had agreed to. I gave him a credit card over the phone for pre-authorization which is how they were able to charge me for the new, never discussed total of $3,500 until I received the bill.On the day of 4/17/23, the actual plumber technician, *****, showed up at 9:45am (not *****). Once he rewalked the job he decided to change the route of the pipes telling me that going above the ceiling in the garage would be easier than the original plan of jackhammering the concrete floor 20 feet down. If the revised plan was deemed easier than the original how would it make any sense for the bill to be increase by $2,000 and never be discussed with the client (myself). Also, there was mention from North Country Plumbing that they had 2-3 techs on site - there was only ***** who was the original technician, and then later a laborer (not a licensed lumber) who was maybe 16 or 17 was on site to deliver a pipe and held a pipe in the ceiling, which he then fell through and caused additional damages and costs on my end. This young inexperienced worker then fell through my ceiling (photo below of the damage) and caused additional damage of over $2,000, which is again why I do not believe I should have to incur these additional costs. I am currently getting a quote to have the ceiling patched and repainted as it cannot be patched due to the texture so once my renters move out I will need to complete this additional work. Then, this second worker felt bad about the amount of dust and damage he caused and wound up sweeping up his mess for hours. I should not have to pay for his time on site cleaning. Also to note, there is now an additional hole in my ceiling as the plumber did not properly measure the distance and cut the pipe which will also need to be patched and fixed as well.