Business ProfileforTrans Van Lines, LLC

I used Extra Space Moving and Storage Job number E5780400 to move my home from ********* to ************** in August 2023. They used Trans Van Lines phone number ************ as the actual movers. My belongings were delivered to ************** by August 12, 2023. In the last 3 weeks I have been able to complete my living room so I can open the furniture to place it. When I removed the boxing and the moving blankets from my 55 *********** I connected it and the screen is cracked making the tv unusable. I called Extra Space Movers and they told me Trans Van Lines is the responsible party for this move and I was to call them to file a claim. Ive called Trans Van Lines 3 times in the last 2 weeks leaving messages all three times on the same voicemail no matter which option I choose on the call prompter but have yet to receive a callback. I am told I have 9 months from my delivery date to file a claim, but when they dont respond that time flies away. To document and report this to the company I am filing a BBB claim as it doesnt seem there is a way to get hold of this company or get anyone to call me back. This move already cost me twice what I was quoted and now my tv is broken and Im missing two boxes of items. Because I do not know everything that was in those boxes (I do know I am missing food items, a humidifier, blankets, and sheets but Im not sure what else was in those boxes so I am not going to argue those things), however, I want to absolutely file a claim for my television. I want to be reimbursed the purchase price for my television so I can purchase another.