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Business ProfileforTotal Diabetes Supply
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
- Location of This Business
- 3200 West Prospect Road, STE 100, Fort Lauderdale, FL 33309
- BBB File Opened:
- 4/17/2015
- Years in Business:
- 11
- Business Started:
- 5/29/2012
- Business Incorporated:
- 5/29/2012
- Accredited Since:
- 9/30/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Diabetes Supply Store
- Business Management
- Jonathan Ovitt, Business Manager
- Contact Information
Principal
- Jonathan Ovitt, Business Manager
Customer Contact
- Travis Smith, Customer Service Manager
- Annie Sullivan, Webmaster
- Jonathan Ovitt, Business Manager
- Additional Contact Information
Fax Numbers
- (800) 931-1915Primary Fax
Phone Numbers
- (561) 372-7250Other Phone
Email Addresses
- Primary
- (800) 931-1915
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Shawn G
02/16/2023
Total Diabetes Supply Response
02/27/2023
Dear ******************,
We sincerely apologize for the less than satisfactory order experience you had with Total Diabetes Supply. Our priority is to provide customers with excellent customer service, and we did not meet your expectations.
After reviewing your order and interactions with our **************** team, we would like to offer clarification on some of the points you mentioned in your review.
Regarding the address verification, our intention was to ensure your order was shipped to the correct address. We understand your frustration with this extra verification method, but we were still shipped your order on time. This was not a factor why your package delivery was delayed with *****.
We understand your concern over which carrier your order would be shipped. Our website does not specify the shipping carrier we will use to ship, nor do we offer an option to select a preferred carrier in the checkout process. As a business we cannot offer this option and still operate efficiently. When we received your message that you strongly preferred *** as the carrier, we had already shipped your order via *****.
Lastly, the cause for the delayed delivery. ***** listed the cause of the delay as Local Delay beyond our control, unfortunately this reason means we are ineligible for a refund through *****. There are events that are out of anybodys control, but we understand your frustration. We are issuing you a full refund for your order and if you chose to shop with us again, we will be ready. If not, we understand and wish you the best.
Sincerely,
Total Diabetes Supply
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