2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from John B
1 star11/27/2023
Do not sign up for their mailing lists in any way. They make it impossible to unsubscribe. They provide an unsubscribe link, but it takes you to a web page asking you to click a button that doesn't exist. I contacted their customer support through chat and was told "Please be advised that when you were signing up for the News Letter from The Singing Machine, in the customer agreement verbiage, it's mentioned that the customer will be required to cancel their subscription themselves. Unfortunately, we are not able to cancel your subscription for you. Please try again, when you receive the next newsletter. I apologize for any inconvenience.". Chat claims they have no way to unsubscribe me. Their phone support also has no way to unsubscribe you and is blaming me for signing up for the mailing list. I have been on chat for 20 minutes and 15 minutes on phone support and they don't have the ability to unsubscribe and it can't be done through the app or web portal as a customer.
The Singing Machine Company, Inc. Response
11/27/2023
We truly apologize for **************************** experience with attempting to unsubscribe from the News Letter subscription that he initially subscribed to. Our goal is for the consumer to have the best experience possible.
************************ contacted our customer service department today, 11/27/2023, at 10:42am by initiating a Live Chat with one of our customer service representatives. *** ********** contacted us asking for the customer service representative to cancel his subscriptions to our News Letter Blast.. ************************, was advised by the representative, when signing up for our Newsletters, the customer agreement verbiage, informs the customer they may cancel at any time. Our customer service representative was explaining to the customer that each News letter or email communication from The Singing Machine, gives the option to unsubscribe. The option to unsubscribe is toward the bottom of each communication. The customer service representative was trying to assist ************************ and apologized to him several times. At 11:14AM during the Live Chat, the customer service representative apologized again, and responded with " I apologize, I will definitely report the issue immediately. Again I do apologize Being that the link is not working on your end, I will report it immediately. Unfortunately, it may be due to the holidays specials. Again, I apologize". The customer service representative immediately brought it to my attention. I immediately contacted our Web designer and reported the issue. We are happy to advise, that our Web designer was able to "unsubscribe" ************************ from the News Letter subscriptions. Mr.
Review from Brandon A
1 star04/20/2022
NEVER AGAIN! I bought the Singing Machine Groove XL for $149.99 last year a day before my birthday. (April 10th, 2021) A karaoke machine isn't something most people use daily. I've used this thing less than 10 times in a year. Today April 20th, 2022 I notice it won't power on. I live alone, nobody has been rough with this machine. It's poorly built and cheaply built. The warranty I see is only a laughable 90 days! That's 149.99 down the drain. Whatever my next karaoke machine is I can guarantee it won't be a "Singing Machine Company" machine.
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