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          Timepieces International, Inc. has 1 locations, listed below.

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            Business ProfileforTimepieces International, Inc.

            Jewelry Stores
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/31/2010

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            10/20/1998
            Years in Business:
            28
            Business Started:
            3/25/1996
            Business Incorporated:
            7/25/2001
            Accredited Since:
            3/31/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Michael Rampton, Head of Operations
            Contact Information

            Principal

            • Mr. Michael Rampton, Head of Operations

            Customer Contact

            • Mr. Alan Thurgood, Finance Manager
            • Mr. Gary Stein, President
            • Mr. Michael Rampton, Head of Operations
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and selling jewelry

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/17/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            On June 15th 2022-I ordered a wrist watch from this company(Renegade Blue by Daniel Steiger). I wore the watch 6-8 times since then for a total of about25-30 hours.The cost was $169.00 plus tax and s&hfor a total on about $200. The watch quit working,so I took it to a jeweler/watch repair business thinking it needed a new battery.After replacing the battery,the jeweler advised it still would not work and that it was an internal problem in the watch.I notified the company to verify it was still under warranty and was assured that it was.They wanted me to send them a check for $29.95 to cover shipping and they would attempt to repair the watch.If not repairable in 6-8 weeks they would send replacement. I told them this was unacceptable and was told that this was their policy.I want a full refund or a replacement.I dont feel that I should pay to send watch back to them.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Muriel H

            02/27/2024

            DO NOT BUY FROM THIS COMPANY!I ordered my husband a Daniel Steiger RESOLUTION two tone watch for his birthday. He has average-sized wrists. Well, this watch is way TOO LARGE a size to fit the average person. There was NO WARNING that it was sized to fit a giant. We consulted a jeweler to get ESTIMATE to take out a link or two from the watch bracelet but we didn't because if he took out one link the watch would still be too big and two links it would be too small. When we called the company they told us we had to PAY TO RETURN it to them! We had already been charged $17.95 Shipping and Handling to buy it and now we have to pay to return their mis-sized watch. If they are a reputable company they should send us a free return shipment label and also should refund our $17.95 they charged to *************.

            Timepieces International, Inc. Response

            02/28/2024

            I'm sorry to read that you're unhappy with our response but if I'm honest, I think your review is a little unfair. Especially considering that the issue you had was not with the watch, but with the (unaffiliated) jewelry who was unable to adjust the band.

            Yes. When we sell a watch it tends to come a little large, to provide extra llinks for those who need them. This is,and has been industry standard practice for many years, and is very helpful for those who need a little longer band.

            The vast majority of the watches we sell can be adjusted at home; but where this is not the case or if the customer isnt confident in doing so we would always suggest that the quickest and easiest way to get this done is to pop in to a local jeweler who may or may not charge a small fee.

            We are also happy to make the adjustment for you without charge, if you send the watch to back to us with the required measurements; but yes. We would expect you to cover the cost of the postage to us (but not back to you).

            It is unfortunate that your local jeweler was unable to adjust the watch to your preferenace, I know from experiance that it's not a difficult watch to adjust so I'm not sure what the issue was (fine adustments to the band can be made at the clasp - where one link was too few and two too many, I think this woudl resolve your fitting issue), but again you would be welcome to send this to us to adjust.

             

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