At-a-glance
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Business Details
- Location of This Business
- 10701 NW 140th St Unit 1, Miami Lakes, FL 33018-7385
- BBB File Opened:
- 10/20/1998
- Years in Business:
- 28
- Business Started:
- 3/25/1996
- Business Incorporated:
- 7/25/2001
- Accredited Since:
- 3/31/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Michael Rampton, Head of Operations
- Contact Information
Principal
- Mr. Michael Rampton, Head of Operations
Customer Contact
- Mr. Alan Thurgood, Finance Manager
- Mr. Gary Stein, President
- Mr. Michael Rampton, Head of Operations
- Additional Contact Information
Phone Numbers
- (888) 768-4468Other Phone
- (888) 768-4468
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/17/2023
- Complaint Type:
- Guarantee/Warranty Issues
- Status:
- Resolved
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Muriel H
02/27/2024
Timepieces International, Inc. Response
02/28/2024
I'm sorry to read that you're unhappy with our response but if I'm honest, I think your review is a little unfair. Especially considering that the issue you had was not with the watch, but with the (unaffiliated) jewelry who was unable to adjust the band.
Yes. When we sell a watch it tends to come a little large, to provide extra llinks for those who need them. This is,and has been industry standard practice for many years, and is very helpful for those who need a little longer band.
The vast majority of the watches we sell can be adjusted at home; but where this is not the case or if the customer isnt confident in doing so we would always suggest that the quickest and easiest way to get this done is to pop in to a local jeweler who may or may not charge a small fee.
We are also happy to make the adjustment for you without charge, if you send the watch to back to us with the required measurements; but yes. We would expect you to cover the cost of the postage to us (but not back to you).
It is unfortunate that your local jeweler was unable to adjust the watch to your preferenace, I know from experiance that it's not a difficult watch to adjust so I'm not sure what the issue was (fine adustments to the band can be made at the clasp - where one link was too few and two too many, I think this woudl resolve your fitting issue), but again you would be welcome to send this to us to adjust.
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