284 Customer Reviews
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Review from Celso A
1 star12/26/2023
I purchased stress ***** for our company, but I was highly disappointed with the product. Upon receiving the order, the logo and information on the ball started fading away after only 20 minutes of taking it out of the box. Incredibly, letters were falling off, making it impossible to discern the words. One thing is for sure, I will not be using this company again.Discount Mugs Response
12/26/2023
Hi *****! Thank you for your feedback and we apologize for any inconvenience you may have experienced with the imprint on your order. As we set a high standard for ourselves, we would like the opportunity to rectify the issue and provide you with a resolution as quickly as possible. As per our last message, we will give you an update within ***** hours. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future.Review from Mike P
1 star12/20/2023
Did I have to do one star? This is the worst experience I have ever had with customer service. I ordered my mugs (holiday gifts) on Dec 3. I was upsold from 13 to 24. The estimated delivery date the entire time was Dec 14 or Dec 15. I explained to the salesperson that I had an absolute drop dead date of Dec 19, he assured me it would be fine. I kept monitoring the order and no progress ever happened. It took 24 hours to 'check with production'. Finally, I got word they would 100% be complete on the 19th. I paid extra for overnight shipping with promises that I would have them by 6pm Dec 20 (for our event on Dec 20). Yesterday, (Dec 19), I contacted them again. I was told they were boxed and awaiting Fed Ex to pick them up, assured I would be given a tracking number in an hour or so. Nothing happened! I have a Fed Ex account so I see when my addresses are used. It is the morning of the 20th. The Christmas gifts that I paid so generously for will not arrive. Discount Mugs does not even prevent to care and has offered nothing in the way of financial reimbursement. They really are the worst. They truly has zero concern for the customer.Discount Mugs Response
12/21/2023
Thank you for considering Discountmugs.com for your custom needs. You are valued as a customer and every feedback is important to us. We sincerely apologize for any dissatisfaction you may have experienced with the delay on your order. We have shipped your order and now in transit to be delivered to you. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future.
Review from Alec S
2 stars11/02/2023
They showed up quick and on time, but only one side printed and it was supposed to be 2 sided. Also the preview showed the logo being grey and instead it came in shiny and glittery looking. I know we chose the silver color, but it does not look like the preview at all, color is very different. I called and was told they can reprint them with the logos on both sides this time, but they will not change the color for me...Discount Mugs Response
11/04/2023
Hi ****! Thank you so much for bringing this matter to our attention. You are valued as a customer and every feedback is important to us. In line with this, we sincerely apologize for the inconvenience this has caused you. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future. If you have other concerns with the resolution made, just let us know and we'll be more than happy to assist you.Review from Disappointed G
1 star10/06/2023
I ordered drinking glasses with my logo on them to handle out to my customers. After 1 WEEK, the logo was wearing off. Discount mugs offered to give me 20% off on a new batch of useless glasses. Serious waste of money. Do not order from Discount Mugs, you will regret it.Discount Mugs Response
10/10/2023
Thank you for considering Discountmugs.com for your custom needs. You are valued as a customer and every feedback is important to us. In line with this, sorry for any dissatisfaction you may have experienced with the order you received. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future.
Review from Thomas W
1 star09/18/2023
Sent us the incorrect item for a 300 mug order. Were supposed to be "Magic Mugs" which is clearly shows on my invoice. Somehow the production got through the "INSPECTION" process on their end and we were shipped ordinary white mugs. I spoke to 5 different agents over the course of 8 days only to get the runaround with the refund process. I was told refund was processed 6 days ago, I just got off phone with agent telling me it hasn't been approved by billing and it will take another week. First time I was trying to do business with them for a new gift shop item, will never recommend or do business with again. I now have to go to my bank to dispute almost $3,000 order.n Buyers beware!Discount Mugs Response
09/18/2023
Hi ******! Thank you for considering Discountmugs.com for your custom needs. On behalf of our business, we sincerely apologize for the dissatisfaction you may have experienced with the order you received. We will use your feedback on our continuous product evaluation to further improve our list of merchandise and services. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future.
Review from Eunbee K
1 star07/23/2023
I just want to give an update discount mugs responded to my review with this "Thank you so much for reaching us and we sincerely apologize for the inconvenience this has caused you. We value you as a customer and want to do everything in our power to ensure that you are completely satisfied with your order. If you need anything, please let us know."when I had originally been on the phone the other million times with them they refuse to come to a compromise on anything so that is a lie do not work with them you've been warned and as you can see from NW W response they've done the same to him.they don't care that your order is delayed or that the quality is terrible. do not give them your money. they don't follow up and they just take your money and run. If I hadn't been on the phone with them EVERY DAY they would've just never sent my products. you know what ***** stolen money is to the government grand larceny I really not doing a chargeback or even taking them to small claims court instead of this stupid bs. DO NOT work with them go to 4imprint so much better quality is much better too.Discount Mugs Response
07/25/2023
Hi ******! We sincerely apologize for the inconveniences we have caused you and for the dissatisfaction you experienced with us. We promise that we will be better as a business and will try our most effort in improving our ways and procedures in every cases we get. Thank you.Review from Cora G
1 star07/15/2023
I placed an order for 100 pens. The proof looked good but when I got the actual pens. Aye! The print is so tiny you need a magnifying glass. Some pens do not have a complete imprint or the imprint is too dark or light.The actual pen colors are beautiful and most of them write well.I'm disappointed. I have 100 inferior marketing pens. Never again and I would not recommend this company.Discount Mugs Response
07/17/2023
Hi ****! Thank you for raising this concern to our attention. Please be advised that imprint size allotted for the pens are shown on the website. We also sent you a message regarding this matter. Looking forward to hearing from you. Have a great day!Review from Eunbee K
1 star07/11/2023
doesnt communicate across team and when i ordered rush and they didn't tell their production team or produced in time for 3 different things in the same order when I warned them before the item was supposed to be shipped everytime. They felt no remorse AT ALL and offered no solutions to ship in time. DO NOT work with them also quality of merch was ABSOLUTE trash please stay away. I dont write reviews often but I always try to warn people of bad businesses and THIS is one of them. I asked them to make it right by doing same day shipping and they said they couldn't when I asked why they couldn't give me a proper answer so do what you will with that information. They don't care and they **** at making merch go somewhere else like 4imprint or something . Will not be surprised if they go out of business soon. They also couldn't even match my refund request when they ****** up on the full three parts of my order and I practically called every day to make sure things were getting done acting as the acting manager for them. THEN PAY ME TO DO YOUR WORK GOD **** HORRIBLE COMPANY wish i could give 0 starsDiscount Mugs Response
07/12/2023
Thank you so much for reaching us and we sincerely apologize for the inconvenience this has caused you. We value you as a customer and want to do everything in our power to ensure that you are completely satisfied with your order. If you need anything, please let us know.Review from J. S.
1 star06/07/2023
Discount Mugs or Bel USA LLC is likely extremely limited in their ability to deliver a quality product as advertised. Cotton drawstring bags were not screenprinted as in the proof, but affixed as plasticized decal. Although fine artwork was provided, the final product was severely darkened/saturated so color image was distorted with the wrong color intensity -- pale greens, blues, and yellows, turned into black, deep purple, orange. Ordered a large quantity having had previous good quality product. Will not use again.Discount Mugs Response
06/10/2023
Thank you so much for bringing this to our attention. We sincere;y apologize for any dissatisfaction this has caused you. As we set a high standard for ourselves, we would like the opportunity to rectify the issue and provide you with a resolution as quickly as possible. You will receive an email from our social media coordinator shortly.Customer Response
07/28/2023
Discount Mugs worked with us on a modified order. They took our concerns seriously and worked to provide a product to our satisfaction. We were much happier with a one-color over the full-color printing on drawstring bags. In the future, we will not confirm the order before confirming and receiving a product proof.Customer Response
07/28/2023
Discount Mugs worked with us on a modified order. They took our concerns seriously and worked to provide a product to our satisfaction. We were much happier with a one-color over the full-color printing on drawstring bags. In the future, we will not confirm the order before confirming and receiving a product proof.Review from Heather L
1 star05/31/2023
Ordered 150 personalized cups for a retirement party. 50 of the cup's writing was illegible. Terrible quality. I contacted customer service, who seemed like they would be helpful and send replacement cups. 1 month later, no word from them; contacted them again, and they couldn't get the cups to me. They asked if I wanted an in-store credit. I would never order from this company again!!
Customer Review Rating
Average of 284 Customer Reviews
Contact Information
12610 NW 115th Ave Bldg 200
Medley, FL 33178-3178
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