14 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Perry P
5 stars03/15/2024
I was dealing with them when they were in ******** many years ago. They have always been very friendly and helpful. I made numerous transactions with them and not once was I ever disappointed. I always received top dollar for my gold.
US Gold Buyers Response
03/18/2024
Thank you for the 5 Stars, *****!
We are glad that we have met your expectations and will continue to provide quality service that you expect for years to come.
Review from Alla T
5 stars01/12/2023
I was very pleased. Recommend them to all people I knowReview from Karen C.
5 stars07/27/2022
This company was referred by a friend. My son and daughter both had a great experience selling gold. I found them to be a top-notch company with a quick response and turn around. I highly recommend them with confidence.Review from C. G.
1 star07/12/2022
I mailed them my jewelry and was given a very low offer. They agreed to return my jewelry, signature required. I received a notice they could not deliver it and realized it was sent to my old address. I have not lived there for six months and I provided them with my current address. They admitted they looked at old correspondence and sent it to the wrong address. It has been three weeks and I still do not have it. I'm expected to drive 30 miles away and hope the post office from my old neighborhood has it. The worst service and company I have ever dealt with.US Gold Buyers Response
07/14/2022
Customer received an offer for her jewelry based on the weight, purity, and our advertised payout that gets updated daily on our website. On 6/27/22, customer declined our offer. On 6/28/22, customer's items were shipped back free of charge, insured,with signature required via USPS as promised. According to the USPS tracking, they attempted delivery 7/5/22 and left a notice.Customer picked up her package from her local post office on 7/13/22.Although customer's package was shipped to her previous address that we had on file, the Post Office forwarded it to her new address.Customer Response
07/14/2022
I had provided my current address so there was no reason to ship it to my old address. I have not lived at that residence for eight months. She admitted she used the address from old correspondence, not the information I provided the same day she shipped it. The representative I was working with said she confirmed with the post office where to pick it up. I drove 20 miles out of my way to the post office I was advised to go to, and they did not have it. I then had to drive several miles to another post office in the hopes they actually had it. I'm grateful they did. In addition the response of, "If it isn't there after 30 days they will ship it back and we will resend it" seemed very unprofessional. It was a horrible experience and a lot of time spent for a very careless mistake.Review from James W
5 stars06/07/2022
I enjoyed my one time experience selling some silver to US Gold Buyers a few days ago. Very secure transaction in a comfortable setting.Review from Michael P
5 stars06/06/2022
USGB is a company I have used for years. They are friendly, prompt and highly accurate. I would strongly recommend them to anyone. A+ ServiceReview from martha r
5 stars03/29/2022
after a number of transactions, i can say that this is the best company to do business with. i appreciate their efficiency, their follow-up, their integrity and professionalism. the process is quick and payment is transferred when indicated. and they are friendly. they deserve 5 stars, if not more!Review from Roger N
5 stars03/28/2022
Excellent service! I have used them many times over the years and they consistently provide great communication and payment is instant with e-check. Don't get ripped off by using pawn shops or jewelers. They never pay as much.Review from WillIam h
5 stars03/28/2022
The only place to sell gold etc. Besides the ease of the process ,dealing with Tatiana and David gives one the feeling of honesty which is paramount when selling valuables on line. They are patient and transparent with all the calculations which helps one understand their transaction. Deal with us gold buyers with confidence!!!!!!! Will h long island nyReview from Joe D
5 stars03/28/2022
Pay excellent prices. Quick turnaround. Very good communication. Have used more than once.
Customer Review Rating
Average of 14 Customer Reviews
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