Business ProfileforEl Dorado Furniture Corp.

We purchased a power leather sofa and loveseat on 6/13/2023. One of the recliners on the sofa quit working on 11/20/2023. We contacted El Dorado Furniture and they sent out a repair technician on 11/27/2023 to diagnose the problem with the sofa reclining issue. The technician said that the problem was a defective switch on the side of the sofa and that a part would have to be ordered and he didnt have a time frame for the part to arrive. We were informed by El Dorado ******************* that it would take between 8-12 weeks for the part that we need to arrive. We were informed that the parts had arrived on 2/26/2024 and that the repair technician would be calling to schedule a date to install the parts. The repair technician scheduled our repair date for 3/16/2024. The repair technician arrived on 3/16/2024 at approximately 10:30 am. The technician accessed the wiring harness on the sofa and found that the replacement switch wiring connector was not compatible with the wiring harness as the connectors would not connect. The repair technician put the sofa back together and said he would have to contact El Dorado warranty Department on Monday to see what they intend to do? I contacted El Dorado ******************* on Monday 3/18/2024 to see what they were going to do and I was told that they were waiting on the repair technician's notes about the repair to figure out what to do and they would be in contact with us in a few days. I feel that this whole warranty repair procedure has been a completely unacceptable. We should not have to be without a correctly operating sofa for almost 4 months. We would like to have our current sofa repaired or replaced within a timely manner which can not be another 4 months. We are very unhappy with how this has been handled by El Dorado