This Business Is Not BBB Accredited

Turnkey Auto Group, Inc.

Turnkey Auto Group, Inc.

(877) 888-5770

Turnkey Auto Group, Inc.

9 years in business
3300 Dixie Hwy Ste 1
West Palm Beach, FL 33405-1987
Additional Email Addresses
  • lcoyn@turnkeyautogroup.com
  • slodge@turnkeyautogroup.com
  • info@turnkeyautogroup.com
  • lcoyne@turnkeyautogroup.com
BBB File Opened: 10/12/2011
Business Started: 03/05/2008
Business Incorporated: 10/18/2007 in FL
Type of Entity
Corporation
Business Management
  • Mr. William Burns, President/CEO
Business Category
  • Extended Warranty Contract Service Companies
Additional Information
  • BBB files contain a pattern of complaints from consumers that allege alleging customer service and refund issues. Specifically, consumers inform the BBB that Turnkey Auto Group, Inc. delays providing a refund after they request to cancel their extend...
  • BBB files contain a pattern of complaints from consumers that allege alleging customer service and refund issues. Specifically, consumers inform the BBB that Turnkey Auto Group, Inc. delays providing a refund after they request to cancel their extended warranty. Some consumers stated they have cancelled their extended warranty weeks or months prior but have not received their refunds from Turnkey Auto Group. On August 2, 2016 BBB sent correspondence to Turnkey Auto Group, Inc. requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints. On March 22, 2017 BBB received a response from Turnkey Auto Group stating: We believe there are two causes for our prior refund complaints. Sales and Customer Service Oversight. 1. Sales. We have instituted independent (non-commissioned) departmental review of all sales to assure customer understanding of the product and the payment and cancellation procedures. We believe this procedure will eliminate sales which are doomed to cancellation due to customer misunderstanding. Better sales with fully informed customers will lead to fewer cancellation and fewer refunds. The customer's understanding of the cancellation process from the onset will reduce complaints. 2. Customer Service Oversight. Refunds requested within 30 days of sale are made on a "no questions asked -- 100%) basis. Credit card payments will be reversed within 48 hours. ACH payments require more time up to 15 days. Our goal is 10 days. We will oversee the issuance of refunds in strict accordance with the above parameters. We are going to initiate General Manager Review of all refund requests received and all refunds made daily. We will contemporaneously confirm each refund made to customers directly to the customers by email. BBB will continue to monitor the complaints for Turnkey Auto Group and update the review as needed.

Alternate Business Names
  • Fidelity Mutual Life, Inc.
  • Auto Alert
  • Final Notice
  • NTL Dealer Service
  • Extended Warranty
  • National Warranty Service
  • Warranty Replacement Center
  • Fidelity Mutual Home Warranty
  • Reliant Auto Care
  • American Home Shield
  • American Home Protection

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

F

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Turnkey Auto Group, Inc. include:

  • 88 complaints filed against business
  • Failure to respond to 24 complaints filed against business.
  • 7 complaints filed against business that were not resolved.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Turnkey Auto Group, Inc.

This Business Is Not BBB Accredited

Turnkey Auto Group, Inc.

Customer Review Rating:

92%

Composite Score: