Business ProfileforKey Vehicle Resources, LLC

Worst experience I've had with extended warranties. I took my vehicle to a repair facility months after purchasing the warranty. Repair facility told me that the repair claim had been declined due to pre-existing conditions. When I had purchased the warranty there was nothing wrong with my vehicle and i had previously taken it to another repair facility to make sure that the vehicle was in good working conditions. When i called to see about why the claim was declined they said that ******************** were the ones that made that decision. **************** was helpful enough to try to help resolve my issue. They even told me to send them more documentation about the repairs and services that had been done on my vehicle to see if they could do something about getting my fixed. After two months of going back and forth, ******************** still declined my repairs and Key Vehicle Resources was still collecting the monthly payment even tho the car was at the repair facility and they knew that the claim had been declined. Not once did they call me to let me know what ******************** had said about the claim or about the decision they had made. When I asked about getting a refund, they said they weren't able to do anything about it since it was a month to month plan. If ******************** claimed that my vehicle had pre-existing conditions why didn't Key vehicle resources cancel the plan, seeing how they weren't going to cover any of my repairs.

Key Vehicle Resources requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.

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