This Business Is Not BBB Accredited

Direct Vapor, LLC

Direct Vapor, LLC

(844) 908-2767

Direct Vapor, LLC

2 years in business
14300 Commerce Way
Miami Lakes, FL 33016-1501
Additional Phone Numbers
  • (305) 821-4000
Additional Email Addresses
  • service@directvapor.com
BBB File Opened: 10/13/2015
Business Started: 03/31/2015
Business Incorporated: 03/31/2015 in FL
Type of Entity
Limited Liability Company
Business Management
  • Mr. Matt Nahanee, VP of Customer Experience
  • Mr. David Epstein, Managing Member
  • Mr. Nicolas Molina, Managing Member
Business Category
  • E-Cigarettes
Additional Information
  • 0 DAY MANUFACTURING WARRANTY With our 60- day warranty, should you experience an issue with your product, please contact us to receive an RMA (Return Merchandise Authorization) by calling 1 (844) 90-VAPOR. Upon receiving the RMA number, you must shi...
  • 0 DAY MANUFACTURING WARRANTY With our 60- day warranty, should you experience an issue with your product, please contact us to receive an RMA (Return Merchandise Authorization) by calling 1 (844) 90-VAPOR. Upon receiving the RMA number, you must ship the item, either USPS first class mail or USPS flat rate priority mail, ONLY, and within 20 days to: DIRECTVAPOR RMA 14300 Commerce Way Miami Lakes, Fl 33016 Warranty covers manufacturing defects ONLY and will not cover issues related to abuse, misuse or normal wear and tear including dust, humidity or heat. Upon inspection, if the product is deemed to be a defect we will ship you a replacement item. If in the rare event the item is out of stock, we refund your original purchase in full. PLEASE NOTE: Return shipping is not pre-paid and can be returned ONLY by USPS first class mail or USPS flat rate priority padded envelope. Once the item is inspected and deemed to be a manufacturing defect the shipping cost will be refunded to your account. Warranty Does Not Include E-liquids, Clearomizers, Cartomizers, Atomizer Heads or Tanks.

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

B-

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Direct Vapor, LLC include:

  • Length of time business has been operating.
  • 27 complaints filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Direct Vapor, LLC

This Business Is Not BBB Accredited

Direct Vapor, LLC

Customer Review Rating:

13%
9%
78%

Composite Score: