Business ProfileforHot Miami Styles, Inc.

I made a return in November 2018 receiving a partial refund as well as a store credit for $178.42 for some non refundable items dated 12/1/18. Unfortunately with covid delaying normal life, I never used the store credit but have the email saved (attached below) with the return and store credit information, which clearly states in the email "your store credit never expires and can be used anytime". When logging into my account a few days ago on 3/27/23 it said my account was deactivated and needed to reactivate, which I did. My store credit was not appearing on my account. After leaving them 3 voicemails and 2 emails, which included the email with the information of my store credit, their response via email was they have no record of my account information or store credit and cant help me. After several emails they offered me zero resolution even though I had appropriate documentation as proof. Attached is the original email from 12/1/2018 regarding my refund and store credit. I also attached the email thread of me reaching out for help and their lack thereof. Please let me know if there is anything else I can provide.