Business ProfileforDoor to Door Transport Co.

My 2023 ***** was shipped from ********* ** to ************* *******. The agreed-upon price was $895.00. I have a small SUV and I was told I could fill the back storage area with clothes,, housewares, luggage, etc. as long it was below the top of the front seat. That is how I packed the car. When the driver arrived at the end of Semptember he said he wouldn't transport the car because they were articles in the storage area. My wife and I were flying to ******* in 2 days and of course, needed and paid for our car to be there. The driver refused to touch the car as he said it was against the law to take it packed. He called Door to Door and put the agent on the phone. The agent said they would take the car as it was for another $150 more and it suddenly became legal. I was stuck and agreed to pay.Now to the main issue. Upon my arrival in *******, my car was not parked by my house but in a guest parking spot. We used the spare key I had in my pocket to drive my car to our house. The key fob the driver had was nowhere in sight. I did have text photos showing my car parked in 2 different spots, not in my driveway. The key fob for my car was not with my car. A new programmed fob with a new key is over $500. Door to Door has given me the runaround for months. They said they sent my complaint to their insurance **** and I would be reimbursed the $ 500.I finally thought of contacting you. I am hoping you can get me the money ( $ 500) for the *** and get back the $ 150 unwarranted additional charge. /