Business ProfileforTranscontinental Car USA Corp.

I am writing to formally lodge a complaint against Transcontinental Car USA Corp regarding my recent purchase of a cargo van from the dealership. My name is *********************, and I purchased the vehicle on 24th May 2023. I regret to inform you that I am deeply dissatisfied with the entire purchasing experience and subsequent interactions with the dealership. I initially became interested in a cargo vehicle after seeing an advertisement for a Dodge Ram Pro Master Cargo High Roof priced at $19,990. When I visited the dealership and expressed my interest in this particular vehicle, the seller (*******) recommended a different option, a **** T-150 cargo van with an odometer reading of ******* miles. *** seller (*******) stated that major companies preferred **** vehicles over Dodges, and upon hearing his explanation, I agreed to his suggestion. He assured me that the **** van would be offered at the same price as the Dodge I had initially inquired about. During the transaction, the seller (*******) informed me that a down payment of $5,000 was required to secure the cargo van. After providing the down payment, I discussed some issues such as the driver side door, the passenger side mirror, the back camera and the tire sensor with the vehicle that I wanted to be addressed before finalizing the purchase. *** seller (******* )made some immediate repairs such as the passenger side mirror on the day of the transaction, but he informed me that other issues would require additional time as he needed to source the necessary parts. He assured me that I could rely on him to resolve any problems and instructed me to inform him of any issues that arose, as he understood that the vehicle was my primary mode of transportation. After approximately three weeks from the date of purchase, I visited the dealership after work to schedule a time for the remaining repairs. However, the seller (*******) informed me that it was too late to fix the issues on that day, and I would need to return at a later date to allow him time to obtain the required parts. A week later, the seller (*******) contacted me and requested that I bring in my hard tag for installation on my vehicle. Although my paper tag had not yet expired and still had validity until 22nd June 2023, he insisted that it was too late to install the tag, compelling me to purchase a new one for $500. Additionally, he attempted to include this cost in my car payment of $1,645. When I declined his demand, he became increasingly agitated, raising his voice and resorting to physical aggression. I have recorded the entire incident on my phone, capturing his abusive behavior. Despite the seller's (*******) attempts to coerce me into paying for a new tag and the subsequent assault, I remained on the dealership's premises to fulfill my car payment obligations. It became evident to me that the seller (*******) was deliberately attempting to default my payments, as he was aware of the validity of my paper tag. I managed to record his behavior on 22nd June 2023, when the police were summoned, and his staff provided testimony of the events. Following the incident, I inquired about the pending repairs, and the seller (*******) assured me that he would honor his word. However, on 26th June 2023, when the cargo van overheated and left me stranded on the highway due to his delayed promise to address the issues, I returned to the dealership seeking resolution. Instead, the seller (*******) refused to acknowledge the situation and even called the police, stating that I was no longer allowed on the property. Consequently, I am now unable to make my payments as I am prohibited from accessing the premises, leaving me in a precarious situation where my vehicle may be repossessed. It is distressing to find myself entangled in such circumstances after only two months of doing business with the dealership. I strongly condemn the unethical practices and unprofessional conduct exhibited by the dealership, particularly the violent behavior of the seller (*******), as well as the intentional hindrance of repairs and the subsequent refusal to rectify the situation. ***refore, I kindly request:1. Refund the full amount paid for the vehicle, including the down payment, car payment, and additional expenses incurred due to the seller's misconduct.2. Conduct a thorough investigation into the incident involving the seller (*******) and take appropriate disciplinary action to ensure this behavior does not occur in the future.