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          Doral Toyota has 1 locations, listed below.

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            Business ProfileforDoral Toyota

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            7/17/1998
            Years in Business:
            19
            Business Started:
            1/1/2005
            Business Incorporated:
            1/29/1970
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 271031 for this business, issued by Miami-Dade Tax Collector

            These agencies may include:

            Miami-Dade Tax Collector

            140 W Flagler Street, 1st Flr

            Miami FL 33130

            (305) 375-5452

            https://www.miamidade.gov

            BBB records show a license number of 1953588 for this business, issued by Miami-Dade Tax Collector

            These agencies may include:

            Miami-Dade Tax Collector

            140 W Flagler Street, 1st Flr

            Miami FL 33130

            (305) 375-5452

            https://www.miamidade.gov

            Type of Entity:
            Corporation
            Alternate Business Name
            • Expressway Motorcars, Inc.
            • Toyota of South Florida
            Contact Information

            Principal

            • Mr. Leo Perez, General Manager

            Customer Contact

            • Mr. Marc Kahn, President
            • Mr. Leo Perez, General Manager
            • Ms. Gretel Santana, Marketing Director
            Additional Contact Information

            Fax Numbers

            • (305) 267-1590
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/23/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Terrible experience. Very dishonest. I escalated this to **** who ended up hanging up the phone and yelling. This person needs costumer service skills. He has no business dealing with costumers. Not only was I taken advantage of but now I have been yelled at by the manager. Terrible the way they are doing business over there. I hope management reads how I was treated and that this is corrected I feel violated! We recently picked up my car, from Doral Toyota Last week, my car came to a halt in *****, and I had to have it towed to Doral Toyota. Being unfamiliar with the area, as I am not from Doral, I had to leave my car there and travel to ***************, which is where I live. Trusting that Doral Toyota had a reputable and honest mechanic, I entrusted them with my car's repairs. Upon arrival, we spoke with *******************************, the service provider, who we suspect might work on commission. It seemed he was rather insistent on several services that, in my opinion, were unnecessary. He claimed the car required these various repairs to function properly. He said that raccoons had damaged the vehicles cables, necessitating cable replacement, and along with that, he recommended several other services. My trust was further eroded when my son visited the dealership today. He traveled alone to Doral to pick up the vehicle. Sadly, upon returning, I discovered that ********* had added unnecessary services to our bill. To make matters worse, most of these services were labeled as "Customer request," though we had never requested them. Our sole intention was to get the car operational enough to transport it to ***************. We clearly stated this. ********* assured us that all these services were essential for the car to run properly, but it is now apparent that he took advantage of our situation. I talked to other people and they insist that all the services that he added, except for the cable replacement, are regular car services that high mileage car need. All the services could have waited. The services he added, including tire rotation, a three-part top engine cleaning service, battery replacement, fuel injector service, and a six-cylinder tune-up, have significantly inflated the final bill. If it weren't for these services, the bill would have been approximately $2,000.00 less. I want to emphasize that none of these services were requested by us. ********* claimed they were vital to the car's functionality, but it is evident that his intentions were less than genuine. I clearly said to ******************** only needed the car to run to bring it to ***************. He reassured me that all that was going to be done to the car was necessary for the car to run.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Fortune S

            1 star

            06/06/2023

            I own a 2007 Toyota matrix which unfortunately was involved in an accident last year August 2022. I was rear ended and my car has been in the shop since August last year because apparently Toyota has a "parts shortage". The party involved with repairing my car is Classic Collision of ************ and they apparently ordered the part through Doral Toyota parts. The part name is "Sub-Assy, Body lower back". I'm sure anyone logical can see that it shouldn't take almost a year to get a replacement car body part; and this is the reason for my review today. I have suffered financially because of this. I spent over $10, 000 on a rental car which by the way, Toyota will not acknowledge responsibility for, my insurance company also will not acknowledge responsibility, nor will the insurance of the person who rear ended me acknowledge responsibility. Therefore, I am down $10,000 which I could've used to purchase a new vehicle. I keep calling the Toyota Brand engagement team and they keep giving me further and further dates on the part. I am really disappointed with Toyota's customer service and I hope people out there can see what me an my family are going through because of a *********** that Toyota is unable to provide for almost a year now. I mean seriously, what am I to do? - Fortune Shaba

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